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Communities

Last Updated: Apr 01, 2015 02:41PM EDT

A "Community" is a key organizational concept on Higher Logic websites. Simply put, Communities are groups of individuals.  Core Higher Logic products, such as Discussions, Resource Libraries, and Microsites generally serve a single Community.  Community Admins can be established to assist/lead the moderation and maintenance of the Community content

Higher Logic Communities: Basic Principles

Communities are groups of people

A Community is a distinct group of people. Communities can have a Higher Logic products, such as Discussions, Resource Libraries, and Event Calendars, serve the organizational and communications needs of Communities.

Community content is produced collaboratively

Communities are collaborative environments for sharing and creating new information by users (generally organization members) and Admins. Users can also create new Communities. While Global Admins do not create all content and communities, they are responsible for setting the ground rules under which both are created and modified.

Admins manage Communities and the websites that serve them

The Connected Community Software Suite can be based on a single website or a network of interconnected websites. Admin responsibilities for these sites and the Communities they serve are multifaceted.  The traditional "webmaster" role of preparing webpages and content for delivery still exists, but it is now accompanied by the role of community facilitator. Admins establish online areas for collaborating and showcasing member contributions, monitor site use, and educate where necessary. In these ways an admin "prepares the digital soil" for organic content creation by members and other users.

Community Content

Higher Logic's core communication product, Discussions, exists only in the context of a Community.  A Community can have one Discussion and one Resource Library. Posts to the Community Discussion are circulated by email per the subscription level of individual Community members. Individual Blog posts can also be attributed to the Community. 
 

Note that only Community Members can:
 

1) Subscribe to the Community Discussion and receive Daily Digest or Real Time email for new Discussion Posts   
2) Post to a Community Discussion and Library - all Community Members can post to the Discussion and contribute to the Library
3) Attribute a blog to the Community

Community Website Management

The Connected Community product suite greatly simplifies the more traditional "webmaster role" of editing and creating webpages. User-friendly interfaces make web editing similar to creating documents in Microsoft Word. Similarly, site navigation management is very comparable to managing file folders in Windows Explorer. By participating in HUG, the Higher Logic User Group, using support documentation, and through experience, Admins generally feel very comfortable managing the Higher Logic platform in a short period of time.

Communities Frequently Asked Questions: 

Why Communities?

Organizations consist of sub-groups, such as chapters, committees, sections, working groups, etc.  While these sub-groups are of different types their organizational, communications, and social needs are largely the same.   Higher Logic "Communities" serve these common needs in a common way – with products dedicated to serve individual communities. 

 

Access settings – who can view, post, and access content – are determined in large part on the Community level.  The Board of Directors may have different privacy needs from the Bake Sale Committee.  Communities make it possible to establish specific privacy settings for everything from messages to events – meeting the individual needs of unique organizational sub-groups.

 

Can't we just have a Discussion without a "Community"
Yes, you can.  A single Higher Logic product, such as a Discussion, can be established outside the Community framework. But this is often not optimal.  Lists of Communities appear on Profile pages and are a cornerstone of the site's functionality.  Discussions set up independent of the Community framework are easily overlooked by members – even those who belong to them. 

Do settings for the "Community" determine all privacy settings?

No.  Community Type settings establish the default privacy settings for a Community and many other aspects of Community functionality.  Why?  Organizations and corporations have multiple sub-groups of similar types, such as committees, chapters, boards, working groups, etc.  Often, these similar types are grouped together in the AMS or database.  "Community Types" represent these broad categories of sub-groups, and allow each to have default settings.  Most of these default settings can then be modified on the "Community" level.

Why can't I add/invite/remove these users to/from my community?

The reason is likely one of the following:

  1. The community join/invite/leave privileges are determined by the AMS.  If community membership is determined in the AMS all membership determinations are made in the AMS, no exceptions. 
  2. The Community/Community Type settings don't allow community members to invite others to join.  These settings may result from Community Type defaults.
  3. The Community/Community Type settings don't allow users with that level of membership to join.  If a Community can only be joined by an organization member and a non-member wants to join, the Admin can:
    1. Make the non-member a member of the organization
    2. Change the Community/Community Type settings to allow nonmembers to join
    3. Change the Community Type (if the Community Type settings are the cause

I'm a "Community Admin" - what can I do?

The list of core Community Admin functions is as follows:

  • Microsite Web editing
  • Microsite theme editing (where allowed by HLAdmin)
  • Microsite Ad Management
  • Community Calendar:  event add/edit
  • Invite/Remove community members (non-AMS)
  • Confirm other community admins
  • Modify/delete Library Entries
  • Order/Structure Resource Libraries and Library Folders
  • Access site stats via Microsite dashboard
  • Create/Edit community events
  • Download community rosters
  • Edit/transfer ownership of rL documents
  • Approve/Reject Moderated Discussion posts
  • Approve/Reject Moderated Library Entries
  • Add Community Announcements and Useful Links 

Additional abilities are conferred upon Community Admins for the Higher Logic clients who have purchased Event Manager or Component Manager. 

 

 

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