This article...
- Makes the distinction between "canceling" an event and "deleting" an event.
- Describes how to cancel an event and the "notification" options for registrants and invitees.
- Details what occurs after an event is canceled.
- Mentions that some management options remain available for canceled events.
NOTE: This article assumes that you know how to access your events, whether from within a community or via the Admin interface. If not, see Manage Events to learn how.
Let's start by establishing the difference between canceling and deleting an event.
- Deleted events are permanently and irrevocably removed from the system and the events lists.
- Canceled events, and their data, remain in the events lists (in the Admin interface and the community Manage Events page) but are marked as "Canceled" and, depending on the event type, might send notifications.
Note that canceled events no longer display on:
- the site's Upcoming Events page (e.g., community.org/events/calendar) or
- the community's recent events page (e.g., community.org/communities/community-home/recent-community-events)
Cancel an event
You can cancel an event in two places:
- a community's Settings > Manage Events page (Super Admins and Community Admins) and
- the Events > List page in the Admin interface (Super Admins only).
NOTE: Canceling an event is an irrevocable action; you cannot "un-cancel" a canceled event.
To cancel an event:
- Click the event's Actions dropdown menu, and click Cancel Event.
- In the popup, click:
- Yes to cancel the event and notify only the event's registrants.
- Yes and notify invitees to cancel the event and notify the event's registrants and those who have been invited to attend (but who have not yet registered). This option ensures that everyone who might be interested in the event is notified.
IMPORTANT: The Yes and notify invitees button displays only for those events to which people have been invited.
To learn about the various event-related notification emails that are sent, as well as how to edit them, see Manage Event Email Templates.
After an event is canceled
IMPORTANT: It's important to note that Higher Logic events are not "integrated" with any web-based (e.g., Google Calendar and Yahoo! Calendar) or standalone (e.g., Microsoft Outlook and Mozilla Thunderbird) calendar applications.
As a result, if you cancel an event, Higher Logic does not: send a cancellation or update an event file that had been downloaded from an Event Invitation email. If you cancel an event, registrants will have to update the event invitation on their own calendars.
- A canceled event cannot be "re-enabled."
- The event remains listed on some pages but it displays the "Canceled" indicator.
- All event data is retained for record keeping.
- Email notifications about the cancellation are sent to the event's registrants (and, possibly, to invitees, depending on the event and what was selected to confirm the cancellation, as described above in Cancel an event).
Manage a canceled event
Canceled events continue to display for Super Admins and Community Admins, and retain a few of the standard event-management options:
- Manage Roster,
- Copy, and
- Delete.
TIP: Copying a canceled event is a convenient way to create a new, active event with all of the canceled event's configuration settings. The canceled event's registrants and invitees are not copied to the new event.