Knowledge Base

Known Issue - Message Images Not Resizing on Mobile Devices

  • Updated

This article details a current Known Issue. When the issue is resolved, the article will be archived.

TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.

Description

NOTE: This issue pertains to the Outlook Email App on both iPhones and Android phones.

Images that are inserted in a message are not automatically resizing on mobile devices.

The images stretch wider than the whole message and may create a horizontal scroll to see the whole image.

  • Images in columned layouts are stacking appropriately, but they are not resizing; this is forcing the message to be much wider than the allowed width.

Example

Picture1.png

Workaround

There is not a workaround available at this time.

Resolution

  • Severity: Moderate
  • Resolution: No target timeline.
  • Reference ID: 6739
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