Monitor Community Activity

Provides aggregate data for the community's answer activity, including the:

• percentage of discussions answered,
• not answered,
• the average time to response,
• and average time to answer.

Provides metrics on:

• posts that have best answers,
• who posts discussions,
• and who provides the best answer.

Provides details for emails sent to members of the community, including:

• date sent,
• email title,
• email body,
• and number of emails sent.

Lists each user who has joined and left the community within the selected date range, and includes their:

• Name
• Member status
• User status

This report also includes the total number of current community members, which can be clicked to view the Current Community Members report (described below).

For each member of the community, this report provides numerous details, including (but not limited to):

• The date they were added to the community
• Their email address
• The date they agreed to terms
• The date of their last login
• Whether they have a photo or have filled out their bio
• Whether they're receiving emails and notifications
• The number of threads they've posted and replied to
• The number of files they've uploaded to the community Library
• The number of blogs they've published

Provides details about users who have created discussions and replies, such as:

• how many of each they have posted,
• how many of their discussions have replies,
• how many of their discussions have best answers,
• and how many of their replies have been selected as best answers on other threads.

Provides a snapshot of the high-level information about the community's Discussion, including:

• Its email address
• Its Moderation setting
• The community members and Security Groups who have permission to view the Discussion and Library
• The contributor who has posted the most messages
• General information like the number of subscriptions added and removed, the total messages posted, and the number of Recommends

Provides a graph and table to display the origination (i.e., via email or website/app) of approved new threads and replies to the discussion sent between the selected date range.

The graph is shown by default; click the Next Page button (blue arrow) at the top-left to switch to the table view.

Lists each user who has not yet accepted an invitation to join the community, and provides:

• The date they were invited
• Their Member and User status

This report also includes the total number of current community members, which can be clicked to view the Current Community Members report (described above).

Keep in mind this report does not apply to AMS-managed communities.

Provides information about subscribers who have created new threads, replied to posts, replied to a sender, and/or recommended posts between the selected date within the community's Discussion.

Provides details of threads posted between the selected date range.

Note that Replies are not affected by the date range: All replies a thread has received since it was posted are included.