If you're experiencing issues with your integration with Nimble AMS, there are a few things that you can check, and possible solve the issue yourself.

• This article looks at some of the more common issues and, when possible, provides recommended remedial actions.

Down Connection

The Check Connection could fail, even if a sync is successful. Make sure the URL is correct or isn’t broken (the URL may be the causing the issue).

If a list of lists sync or a target group sync fails when Higher Logic Thrive Marketing Professional (Thrive Marketing Professional) is first connecting, make sure the Email Opt-Out field is visible, even if the leads aren’t being used. When syncing the personalization fields, the code checks for the Email Opt-out field. This field needs to be visible in Nimble AMS for contacts and leads to allow Thrive Marketing Professional to send an Unsubscribe writeback to Nimble AMS.

An email is sent to Thrive Marketing Professional about any integrations that are not working so even if you don't see it, Thrive Marketing Professional does.

Mailing activity

If the Nimble AMS Mailing Activity Writebacks start showing status of Error (even if the unsubscribe and resubscribe writebacks are working), the Nimble instance may have used up the storage allotment.

Undeleting a Nimble AMS Report

Higher Logic staff does not have a way to restore the corresponding Nimble AMS report used to create an Thrive Marketing Professional target group. If a mailing’s target group was reliant on that now deleted Nimble AMS Report, the mailing will fail to send. The Higher Logic Software Operations team is notified of this failure and the mailing is also flagged as “failed” in the account.

Can’t create Nimble AMS Profile

If you're using the Nimble (Salesforce) Professional edition, you're not allowed to create a Profile. However, the Nimble AMSintegration requires the profile to create an API user (the API user ultimately allows Thrive Marketing Professional to get data from Salesforce). You can check with your reseller of the Professional edition to see if you are able to create API users. If not, you will likely need to upgrade the edition to use the integration.

Personalization & Target Group

If the mailing to be sent is a copy of a previously created mailing, the previously used target group is referenced. If this previously used target group was not a Nimble AMS list, then Nimble AMS personalization fields are not initially available for selection. Once the target group is changed to be a Nimble AMS list, the Nimble AMS personalization fields are displayed.