When uploading images taken with an iPhone (iOS 4 or greater), you may notice that the image orientation is slightly off upon sending a message. This is due to EXIF data.

EXIF data is information stored in the image file that tells a device what the orientation should be. As of 2010, Apple upgraded the camera software on iPhones to better compete with traditional digital cameras, and started appending EXIF data to orient images.

Unfortunately, while creating a message in your Higher Logic account, images will look correct in the browser because browsers will correctly render an image with accompanying EXIF data. It is not until the message is opened that issues might arise. If the message is opened in a web-based email application, the images will display correctly; but when viewed in a stand-alone email client (such as Outlook and Thunderbird), the image display will match the orientation of the camera when the image was taken.

Recommended solutions

Take the picture with your iPhone in an upright position

Images may display incorrectly if an image is taken with the phone positioned horizontally or upside-down. The easiest way to avoid this problem is simply take pictures on an iPhone with the phone pointed vertically, with the action buttons at the bottom.

Using Pixlr

Using our Message Editor allows you to take advantage of the powerful Pixlr Image Editor. This image editor will not only overwrite the EXIF data, it will also allow you to resize or append your own set of stamps.

Test before sending

Test your message against our deliverability tool. It will test:

• your message against popular email clients and
• your content against spam-detection tools.