Higher Logic Thrive Marketing Professional (Thrive Marketing Professional) has an account-protection mechanism to prevent unauthorized access to your account.

An unsuccessful login attempt (i.e., invalid username or password) presents the following message.

Users can try to log in again. However, each unsuccessful attempt results in the message shown above.

Unsuccessful login attempts

Thrive Marketing Professional acknowledges that people sometimes forget passwords or input incorrect characters, so users can retry the log in.

IMPORTANT: The fifth (5) consecutive unsuccessful attempt will result in the user account being locked; the following message displays.

Regain account access

If you get locked out of your account, you can:

• Wait 30 minutes and try again to login.
• Send an email message (as indicated in the above image) to InformzSupport@higherlogic.com and request assistance.
• Create a case with the Customer Support team.

TIP: If you change your password OR if you are issued a new password, be sure to note it somewhere secure.

Related articles

• Admin Interface - Profile Options describes how to manage your password.