Higher Logic Informz has an account-protection mechanism to prevent unauthorized access to your account.
Any unsuccessful login attempt (i.e., invalid username or password) will present the following message.
Users can try to log in again. However, each unsuccessful attempt will result in the message shown above.
IMPORTANT: The fifth (5) consecutive unsuccessful attempt will result in the user account being locked; the following message displays.
Regain account access
If you get locked out of your account, you can:
- Wait 30 minutes and try again to login.
- Send an email message (as indicated in the above image) to InformzSupport@higherlogic.com and request assistance.
- Create a case with the Customer Support team.
TIP: If you change your password OR if you are issued a new password, be sure to note it somewhere secure.
- Reset Your Password describes how to manually create a new password.