The ability to add to comments to documents you're creating, reviewing, and editing is an important part of the document-collaboration process.

Workspace allows you to add comments to provide feedback and respond to those submitted by others in your working group to help facilitate the document-creation work flow. In addition, automatic email notifications can be sent when submitting and responding to comments to keep those who need to know in the loop.

NOTE: Admins can control who can add and view comments on a per-folder basis. As such, the ability to add and/or view comments may not be available in all folders.

Add a Comment

On the Documents tab:

1. Click the Actions menu associated to the document you want to add a comment to.
2. Select Add a Comment.

NOTE: Alternately, you can select Add A Comment from the Edit menu on a document's Details page.

3. Complete the form to configure your comment.

Options

4. Click Save at the bottom of the page to add your comment or Save and Add Another to add another one.

View a Document's Comments

On the Documents tab:

1. Click the document's title to which the comments you want to view are associated.

2. On the document's Details page, scroll down and expand the Comments section to view them. From here, you can:

1. Click a comment to view its full details.
2. See its current State (e.g., New, Accepted, Assigned, etc.).
3. See who submitted it.
4. See the date it was submitted.

Respond to a Comment

Before you can respond to a comment, you must assign it to yourself.

NOTE: A comment can also be assigned to you by an administrator.

NOTE: Only administrators can respond to or update comments that have been assigned to someone else.

Let's walk through this process:

1. From the Documents tab, click the document's title to which the comment you want to respond to is associated.

2. On the document's Details page, scroll down and expand the Comments section to view them.
3. Click the comment you want to respond to.

4. If the comment is not yet assigned (to you or anyone else), click Assign to me.

5. The comment is now assigned to you, and you can now click Add a response to respond to it.

6. Write your response in the text field. You can also:

1. Upload a file with your comment,
2. Change the comment's State (e.g., will not fix, fixed).
3. Include a message to the comment submitter.
4. Check the Unassign Myself box to add your response to the comment but leave the comment as New (Unassigned) for another member to pick up and respond to.

7. Click Submit.

Who is notified when I submit a comment?

Generally, users can decide whether to send email notifications about their comment when creating it, and to whom. Options are:

• ALL members of the community
• The Document Submitter only
• The Technical Contact (if one has been assigned)

What can I do when someone responds to my comment?

1. Click the link in the email notification to view the comment and response.
2. The response text, responder name, and date/time of the response will be visible under your comment and proposed solution.
3. In the Comment Submitter Actions area, you can choose to Accept Response, Reject Response (with an optional explanation), or Withdraw Comment.

1. Accepting the Response will resolve the comment, and notify the Resolver/Assignee.
2. Rejecting the Response will send a notification back to the Resolver/Assignee, letting them know that their response has been rejected.

Can I view comments for a specific document revision?

Yes.

1. On the Comments page, click the Advanced Filters button.
2. In the All Document Revisions list, click the document you want to work with (revisions are labeled with a number, and the earliest version is always zero).
3. Click Apply Filter.