You can use the settings on the Email Posting Settings page to manage some aspects of users' engagement with the Discussion Notifications email messages to which they have subscribed.

You can:

• give users the ability to request "plain-text" email messages,
• allow users to create Discussion threads and Replies from the Discussion Notifications email messages, and
• manage the words and phrases that the system considers "triggers" in order to automatically reject some of these incoming messages.

NOTE: All of the settings on this page are specific to posting Discussion threads and Replies via a notification email message that a user received by having subscribed in the community. These settings do not affect, or in any way limit, a user's engagement with a Discussion thread directly in the community.

Access the settings page

The settings that you configure on this page are applicable to all of your site's Discussion threads.

1. In the Admin Toolbar, click Admin.

2. Navigate to Email > Discussions > Email Posting Settings.

The settings on this page are grouped into three sections.

• Plain Text Subscriptions
• Post/Reply Via Email Settings
• Auto Reject

Each section is described below.

Plain Text Subscriptions

Use this section to give users the option to have the Discussion Notifications email messages sent to them as plain text.

To enable this option for users:

1. Check the "Allow..." box.
2. In the field that displays, specify a label for the option that displays to users. (This is what they'll click in order to indicate their preference for plain-text messages.)
3. Configure other settings on the page, or scroll to the bottom and click Save.

Post/Reply Via Email Settings

Use the settings in this section to manage whether users can create Discussion threads and Replies via email.

The main setting in this section, the Allow users to post/reply via email box, is how you manage this feature.

NOTE: If Allow users to post/reply via email is not enabled, users can participate in discussions only directly in the community.

When this feature is enabled:

• the default setting for "who can post", All Community Members, displays. Click the dropdown to choose a different setting.
• additional fields display that you can use to apply conditions and restrictions to posting via email. These settings are described in the sections below.

IMPORTANT: Users can post via email to a community discussion only if they are currently a member of the Community. Non-members cannot participate in community discussions, even if they are former members and try to reply via an existing community email in their email client.

This ensures that only current members can contribute to discussions.

Be sure to scroll to the bottom of the page and click Save.

Code of conduct settings

• Check the "code of conduct" box to allow users who have not accepted the Code of Conduct to create Discussion threads and Replies via email. This enables the "moderate" box.
• Check the "moderate" box to send through moderation the Discussion threads and Replies that are posted, via email, by users who have not accepted the code of conduct.

Attached Images

Click the "Attachments settings" dropdown to manage how image attachments are handled in Discussion threads and Replies email messages. Select:

• Allow messages with attachments to accept as Discussion/Reply posts any message that has an attached image.
  • You can specify "minimum size" requirements for attached images. Images that are "too small" are removed from the message. Click the underlined number to change it.
• Discard all attachments in messages to remove attached images from a message but post the message as a Discussion/Reply.
• Reject messages with attachments to reject any message that has an attached image.

Embedded Images

• Check the "Allow HTML" box to accept as Discussion/Reply posts any message that has an image embedded via HTML.
  • You can specify "minimum size" requirements for embedded images. Images that are "too small" are removed from the message. Click the underlined number to change it.
• In the "Discard embedded images" field, you can input a generic message about why embedded images are removed from email messages.

Other Settings

• Check the "Allow reply by email" box to allow users to reply to a Discussion thread via their Daily Digest email message.
• Check the "Moderate all posts/replies" box to send to moderation (for Admin review) all Discussion thread posts and Replies that are sent via email.
  • These posts and replies have to be approved by an Admin in order to display in the community Discussion.

Auto Reject

Use this section to manage the words and phrases that the system considers "reject triggers."

The system checks the Subject line of inbound email messages — that are sent to a community email address — for any of the phrases in the field.

The system will automatically reject any email message that has a "violation" phrase in the Subject line.

NOTE: Use this feature to prevent a circular email loop from occurring.

For example, User-Lola receives a Real Time email message from a community she belongs to while she's on vacation. The "out of office" reply that she set up triggers a message that is accidentally posted to the community.

You can manage the words and phrases in this free-form text field.

• Add - click into the field, create a new line by pressing Enter on your keyboard, and type the word or phrase that you want to auto-reject.
  • Repeat these steps to add more entries, each on its own line.
  • The default list is alphabetized; entries that you add are not automatically alphabetized; they remain wherever you input them.
• Delete - click into the field, highlight the entry that you want to remove, and press Delete on your keyboard.

Click Save to preserve your changes.