If you have to upgrade your netFORUM environment, it's imperative you notify the Higher Logic Integrations team.
NOTE: Testing might not be a requirement for a netFORUM upgrade due to the low likelihood of disruption. However, you must let the Higher Logic Integrations team know if any of your credentials have changed.
Upgrade notification
When your upgrade is scheduled, send an email message to support@higherlogic.com.
Upgrading a netFORUM integration, in general, causes no disruption of service, with the following exceptions:
- The xWEB credentials have to be refreshed
- The xWEB URL is changed
Otherwise, Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise) expects that the integration will continue functioning. There are few exceptions to this rule: If the version is a jump from 2010 to a later version, we do recommend that some generic testing is completed.
Technical details
The integration installation requires:
- xWEB URL
- xWEB Username
- xWEB Password
If any of these values change, notify the Higher Logic Integrations team prior to the upgrade.
Testing
The following credentials are required to test the integration:
- xWEB URL
- xWEB Username
- xWEB Password
Once returned, there is an expected turnaround time of 1—2 business days to complete configuration in Thrive Marketing Enterprise.
The test steps we recommend are provided in Testing Documentation that will be provided to you.
Thrive Marketing Enterprise IP addresses
Make sure that the Thrive Marketing Enterprise IP addresses have been added to an allowlist.
- The IP addresses can be found in the installation documentation.
Halting integration services
Prior to the upgrade, Thrive Marketing Enterprise can disable tracking and then re-enable when the upgrade is completed. It's important that you provide Higher Logic with a time frame for this upgrade; we can then monitor your Thrive Marketing Enterprise integration service, or temporarily disable your upload jobs.
NOTE: Some upload jobs might be associated to a Thrive Marketing Enterprise campaign, so be sure to notify users that there may be an impact to their campaign.