An IPsec tunnel is a site-to-site Virtual Private Network (VPN) connection using Internet Protocol Security (IPsec) encryption. This configuration requires more lead time than a firewall-to-firewall exception. In addition, there are certain hardware devices from your organization that may preclude Informz from being able to successfully configure a stable IPsec tunnel. Below is the information that Informz needs to set up an IPsec tunnel:
- External IP Address
- Internal IP Address of the SQL Server that hosts your database (this may be an internal LAN IP address or an external IP address that you are NATing to the SQL Server)
- Secret Shared Key (not to be sent via email)
- Name, email address, and phone number of your organization's network engineer who is configuring the tunnel
Additionally, you will need to send Phase I Authentication and Phase II Encryption details to Higher Logic.
After Higher Logic receives this information, an Informz engineer will contact your network engineer to coordinate a time to configure the tunnel. This may take about one week to schedule.