Synchronizing (syncing) is the process by which Higher Logic Thrive Marketing Professional (Thrive Marketing Professional) receives information from an integrated AMS/CRM database. The information that is received is used to update associated records in Thrive Marketing Professional.

NOTE: The MemberSuite integration will only sync records where the Do Not Email flag is set to No. As of 2018, due to GDPR, new records created in MemberSuite will have this field defaulted to Yes.

There are two types of syncs in the MemberSuite integration.

• Retrieving the list of MemberSuite searches.
• Retrieving the subscribers from a particular search within MemberSuite.

Events that trigger a sync

There are four events that trigger a sync. These occur when a user:

• Clicks Refresh Target Group List for a MemberSuite target group.
• Clicks Refresh Target Group List on the Bridge Configuration page.
• Clicks the Info menu option on the Target Group List page.
• Sends a mailing to a MemberSuite target group.

Syncing the list of searches

Syncing the list of searches retrieves all active public searches from MemberSuite.

1. In Thrive Marketing Professional, navigate to Subscribers > Target Groups.
2. Scroll to the bottom of the page and click Refresh Target Group List.

NOTE: This does NOT update the counts for searches. To update the counts, hover over the Menu icon for a target group and select Info.

Subscribers

Syncs occur for an individual target group. These syncs retrieve all customer records from MemberSuite for that specific search.

Access the Info pop-up for a target group.

Click Resync Now on the Overview tab to resync a target group.

To view a list of subscribers, click the Subscribers tab in the Info pop-up.

NOTE: The Remote ID (which corresponds directly to the MemberSuite Customer Record ID) can be included as a column in Thrive Marketing Professional. This is especially useful when trying to ensure that you are working with the correct record in Thrive Marketing Professional.