NOTE: For netForum Pro, all personalizations must be cached in order to use integration personalizations.
Informz allows remote personalization fields to display in your Informz accounts as table columns. These personalizations are ultimately cached in Informz, and they refresh once a week (through a weekly behind-the-scenes process) or manually. When enabled, these personalization fields appear as selectable columns in any subscriber listing, and you can preview data in those fields.
This article is meant to help you if you're having problems with cached personalizations. Ask yourself the following questions:
- Have I selected at least one field for caching?
- Did I save the most recent changes?
- Have I manually refreshed the Personalization Cache?
- Is there are problem with my Integration Bridge Connection?
Activate Cached Personalizations
You must select the fields you wish to cache from the List of Attributes page (Admin > Setup > Bridge Configuration). Click List of Personalization Attributes to open the Personalizations page.
As you can see below, the page includes collapsible sections based on target group type. Additionally, each section has a corresponding menu that lets you select a specific target group (by default, the menu is set to None).
NOTE: Personalizations that are cached must belong to the same target group type as the group type selected on the Bridge Configuration page.
You’ll select subscribers to have their personalizations cached when you select a target group from the menu; conversely, subscribers who don't belong to the selected target group won't have their personalization field data cached.
Check the checkbox in the Caches Data column to include that personalization when caching.
NOTE: If you don't select a target group (i.e., set to None), the checkboxes in the column are deactivated. You can select up to 20 fields to cache for each target group type.
When finished, click Save Changes & Refresh Cache at the top of the page. If you have at least one field selected for caching, this refreshes the cache and displays a confirmation message; if you don't have any fields selected, or if the integration bridge is down, you’ll receive a corresponding error message.
Refresh Your Personalization Cache
Navigate to Admin > Setup > Bridge Configuration.
Click Refresh Personalization Cache to sync the cache. The status of your last sync is listed next to this button.
NOTE: When you publish a mailing to a remote subscriber, Informz uses the personalization values that have been cached.