If you're having trouble with your netFORUM Pro integration, there are a few things you can do to solve issues that might arise.

Firewall

You can give Higher Logic Thrive Marketing Professional (Thrive Marketing Professional) special entry to your firewalls. It’s an exception, or rule, that allows traffic from the Thrive Marketing Professional firewall to pass through your firewall and be connected to the integration database that lives on a server inside your network.

Sometimes this exception is absent, or the exception isn’t forwarding Thrive Marketing Professional from your firewalls to the correct server. The connection, or linkage between you and Thrive Marketing Professional, may be down if either of these things happen.

Down connection

The Check Connection link ensures that Thrive Marketing Professional can connect with netFORUM Pro. Any issues identified by using this page require support.

Messaging jobs not appearing in Thrive Marketing Professional

Sometimes, new messaging jobs don't immediately appear in Thrive Marketing Professional because they stay in a Pending state without being synced to Thrive Marketing Professional. This is generally due to Abila caching a messaging job list if it was recently updated in netFORUM Pro.

Also, messaging jobs will NOT come over to Thrive Marketing Professional if your account doesn't have a user with Administrator privileges. It's always a good idea to double check you have a user with the correct privileges.