If you're having trouble with your netFORUM Pro integration, there are a few things you can do to solve issues that might arise.
You can give Informz special entry to your firewalls. It’s an exception, or rule, that allows traffic from the Informz firewall to pass through your firewall and be connected to the integration database that lives on a server inside your network.
Sometimes this exception is absent, or the exception isn’t forwarding Informz from the your firewalls to the correct server. The connection, or linkage between you and Informz, may be down if either of these things happen.
The Check Connection link ensures that Informz can connect with netFORUM Pro. Any issues identified by using this page require support.
Messaging Jobs Not Appearing in Informz
Sometimes, new messaging jobs don't immediately appear in Informz because they stay in a Pending state without being synced to Informz. This is generally due to Abila caching a messaging job list if it was recently updated in netFORUM Pro.
Also, messaging jobs will NOT come over to Informz if your account doesn't have a user with Administrator privledges. It's always a good idea to double-check you have a user with the correct privileges.