NOTE: View the New Admin Experience version of this article.
To ensure you and other admins can stay on top of any email delivery issues, you can set up notifications to keep anyone who needs to know in the loop when problems occur. When delivery issues do occur, you and other admins will be notified via email, and you can then use the Email Delivery Management page (see View & Resolve Email Delivery Issues) to address the identified problem.
You can set up these notifications on the Email Delivery Notification page, located in the Admin interface.
How to Access the Email Delivery Notification Page
- Click Admin in the Webmaster Links menu.
- Click Admin.
- Select Email Delivery Notification from the Tools > Email Management menu.
How to Manage Email Delivery Notifications
On this page, you can control whether email delivery notifications are enabled or not, and if enabled, specify a list of recipients to be notified (via email) when email delivery issues occur.
NOTE: If entering more than one email address, separate them with commas (see the image below).
Regarding when the system will email these individuals, you can choose an interval, like every 15 minutes, every 2 hours, etc., OR up to three times per day of your choosing. In addition, you can control which types of delivery failures are included in these notifications (Permanent, Complaint, Transient, and Undetermined).
NOTE: While the best-practice is to set up notifications for all issue types to monitor all delivery failures, we strongly recommend doing so for Permanent and Complaint failures in particular, as these generally have a greater communication impact.