A complaint occurs when a user clicks the "mark as spam" button in the email client, while a bounce indicates an email delivery failure as reported by the intended recipient's ISP or mail provider. Depending on the type of issue, Higher Logic may block future delivery attempts to a specific email address.
You can view and export all of the complaint and bounced emails a user has received in the past 14 days on the Email Address Check page, located in the Admin interface.
How to Access the Email Address Check Page
- Click Admin in the Webmaster Links menu.
- Click Admin.
- Select Email Address Check from the Tools > Email Management menu.
How to View Complaint/Bounced Emails
Use this page to view all of the bounced/complaint emails a user has received in the last 14 days, as well as their current email status (whether they're blocked or not).
To do so, enter the desired user's email address and click Check Email. Any resulting emails are listed below, and you can click an email's Yes button to view its details, including the time it was sent, it's Issue Type (complain, permanent, transient, undetermined), Issue Sub-Type (Sub-Types depend on the Type), DSN status, DSN diagnostic code, and DSN action.
You can also click Export Email History to export this information to a .csv file.