Registrant Classes allow you to map your Security Groups to a registration group or type of attendee (e.g., Member, Speaker, Exhibitor). Because there’s typically more than one type of attendee at an event, you can create Registrant Classes for each one to capture an event’s diverse audience. If your organization hosts large events with numerous types of attendees, you can use Registrant Classes to create a more complex pricing model.
When creating/managing an event, you can choose between three pricing methods:
- Simple - A single price is set for ALL registrants.
- Member/Non-Member - A unique price can be set for members AND non-members. Registrants are evaluated for IsMember status (this is set at the Security Group level). Users with IsMember status are given the Member price, while those without it are given the Non-Member price. Note that Member/Non-Member pricing is not dependent on Registrant Class values - it is determined by the IsMember flag.
- Pricing based on Registrant Classes - This method provides the most flexibility, allowing you to set unique pricing by Security Group. When pricing is based on Registrant Classes, unlimited price points can be established because there's no limit to the number of Security Groups or Registrant Classes that can be created. When attendees register, they'll automatically be assigned the appropriate Registrant Class price according to the Security Group they belong to.
EXAMPLE: When managing an event's pricing, you'll be able to choose between Simple, Member/Non-Member, and any of the Registrant Classes listed on this page:
NOTE: Regardless of pricing method, you can enable Early, Regular, and Late rates to set three price points depending on when someone registers.
To manage your Registrant Classes:
- In the Admin Toolbar, click Admin.
- Navigate to Events > Registrant Classes.
Create a Registrant Class
Each class listed on this page will be assignable when managing an event's pricing options. To create a class:
- Click Create.
- Configure its settings.
Registrant Class Descriptions
| Field | Description |
|---|---|
| Class Name | Name the Registrant Class with something that clearly describes its purpose. |
| Description | Provide an optional description. |
| Security Group | Select the Security Group you want to map the Registrant Class to. |
| Default | Use this option to set two of your Registrant Classes as the default Member and Non-Member classes. This acts as a catchall safety net, ensuring all registrants receive a registration option/price in cases where they don't qualify for any Registrant Classes. Because of this, the best practice is to set these two defaults. Just be sure to include them in the Registrant Class options for an event, as not doing so may cause users to receive an error because the system cannot match them to an appropriate class. |
| Display Word for Zero Dollar Amount | If this Registrant Class is used and the price is set to a zero-dollar amount ($0), the system displays this word instead (e.g., Free, No Charge). |
- Click Save.
Manage Your Registrant Classes
All of the default classes are listed on this page, along with any that have been created.
- Click their associated Edit buttons to update their name and any settings.
NOTE: See Registrant Class Descriptions above for descriptions of each setting.
- Select Disable from the Actions menu to temporarily prevent a class from being used.
- To permanently remove a class, select Delete from its Actions menu.
Best Practice: Set Your Registrant Class Hierarchy
If a user qualifies for multiple Registrant Classes, the system determines their price by the Registrant Class hierarchy on this page -- not by the lowest price they qualify for.
EXAMPLE: If an attendee qualifies for two Registrant Classes, they'll be registered for whichever is ordered higher. In the image below, if an attendee qualified for the Speaker and Former Speakers classes, they'd be registered as a Speaker.
To prioritize your classes and ensure that event pricing is appropriately determined, click the Up and Down arrows in the Priority column to re-position the classes.