In this article, you'll learn how to manage contact data in Communications Enterprise so that your organization remains in compliance with international regulations.
NOTE: Data protection and the right to privacy are important issues. If you have questions for our compliance team, create a case and we'll do our best to assist you.
Personal data in Communications Enterprise
Users cannot delete their own Personally Identifiable Information (PII); instead, they must request that an admin do it.
Higher Logic facilitates an individual's data-deletion request via a combination of anonymization and deletion of personal information and activity within Communications Enterprise. This includes deletion of PII and nulling out fields (but maintaining a unique identifier for that specific record). In some cases, Higher Logic may even anonymize specific PII or activity data.
In Communications Enterprise, admins can use the Compliance option of the More button on the Contacts List page to manage compliance requests and related options.
Click to select a contact, as shown.
The Manage Compliance dialog has options to:
- request a data report,
- initiate the deletion of recipient data, and
- link to the request-history page (which is also accessible via Settings > Compliance History).
NOTE: See the Manage compliance options section in Manage Contacts (Communications Enterprise) for more information.