In this article, you'll learn how to manage contact data in Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise) so that your organization remains in compliance with international regulations.
NOTE: Data protection and the right to privacy are important issues. If you have questions for our compliance team, create a case and we'll do our best to assist you.
Personal data in Communications Enterprise
Users cannot delete their own Personally Identifiable Information (PII); instead, they must request that an admin do it.
Higher Logic facilitates an individual's data-deletion request via a combination of anonymization and deletion of personal information and activity within Thrive Marketing Enterprise. This includes deletion of PII and nulling out fields (but maintaining a unique identifier for that specific record). In some cases, Higher Logic may even anonymize PII or activity data.
You can use the Compliance option on the Contacts List page to:
- manage compliance for a Contact and
- request compliance reports.
NOTE: The Contacts List has Subscribed and Suppressed pages. These Compliance options are relevant to Subscribed Contacts only.
To manage a Contact's compliance and request compliance reports:
- Click to select a Contact.
- Click More > Compliance.
The Manage Compliance dialog has three options.
|Compliance Request History
|Click to access the Settings > Compliance History page where you can view a history of all compliance-report requests, and view the reports for those that have been generated (click a Get Report link).
|Request Data Report
|Click to generate a report that includes all of the selected Contact's personal data. These reports can be viewed on the Settings > Compliance History page, generally within a few minutes.
TIP: The Manage Compliance dialog will refresh and indicate that the report is being prepared. You can click Check Report Status for an update.
|Delete Recipient Data
|Click to generate a request to delete all of the selected Contact's personal data.
WARNING: After this request has been processed, the Contact's data cannot be recovered.