Conditional Branching allows you to create separate paths for survey users based on their responses to certain questions. For example, an organization conducting an annual perception audit of its customers might have different questions for different customer segments. Conditional Branching let’s you create a single survey to send to all customers rather than creating multiple surveys – one for each audience segment.
Conditional Branching is available for multiple choice, single-answer questions only, such as those in dropdown lists and radio buttons.
Skip Logic is letting respondents' answers determine whether they can automatically skip subsequent questions. This can be best explained by example:
|1||Are you planning a vacation in the next 6 months?||Yes||No|
|2||Is this a family vacation?||Yes||No|
|3||Will you bring any pets?||Yes||No|
|4||Do all those traveling have passports?||Yes||No|
|5||Are you planning on buying a new house in the next 6 months?||Yes||No|
If a respondent answers "Yes" to question 1, then questions 2, 3, and 4 are relevant. However, if the respondent answers "No" to question 1, then there is no reason to display questions 2 - 4, and the respondent can be routed directly to question 5.
How many levels of branching can I have? You can have unlimited levels of branching within a survey.
Can I modify my branched questions? Yes. Once a question has been branched click the View/edit branch green button. The Edit Conditional Branching page will be displayed showing all of the current branchings. You can make any changes then click the Edit button.
How do I view the different branches? You can view the sequence of questions a respondent will see (based on their answers) by selecting an answer from the dropdown adjacent to the branched question.
Can I branch multiple answers to the same question? Yes. You can branch multiple answers to one question. For example, if you create a question "Will it rain?" with the possible answers: Yes, No, Maybe, Probably Not, and Definitely not, you can branch the answers "Yes" and "Maybe" to one question ('How much will it rain?") and you can branch the answers, "No," "Probably Not," and "Definitely Not," to a different question ("Why do you think it will not rain?")
How do I branch from a question? If you create a question using either the multiple choice – single answer (dropdown) or multiple choice – single answer (radio buttons) question types, a Branch button is displayed in the navigation beneath the question. Click it and a pop-in with the conditional branching options is displayed.
For each answer to the question, you select the type of branching you want. There are 3 options:
- Branch to a new question
- Branch to an existing question
- End Survey
Let’s look at each of these in more detail using the example question: Will it rain? The potential responses and subsequent actions are:
- Yes > Branch to a new question
- No > Branch to an existing question
- Question was not answered > End survey
Branch to a new question
If the respondent answers "Yes," then we want to create a new question "How much will it rain?" Select the answer "Yes" and the Branch to a new question option, and then click the Add Question button. The new question window will appear where you can create the question. Whenever a respondent answers "Yes", the question "How much will it rain?" will display.
Branch to an existing question
If the respondent answers "No," then we want to display a question that we have already created in our survey. Select the answer "No" and then select Branch to an existing question. A dropdown of all questions will be displayed. (If you have created more than one page, then a dropdown with eligible questions will appear separately for each page). Select the question you wish to branch to and then click the Add question button.
If the respondent does not answer the question, then you want to end the survey for that person. Select the answer and then select End Survey. Next click the Add Question button. When a respondent does not answer this question and submits the form, he/she will be taken directly to the confirmation page.