NOTE: View the New Admin Experience version of this article.
In the Volunteer section of the Admin interface, you can configure a few important Volunteer Manager settings, including the baseline number of points volunteers will earn per hour of service, your Volunteer Manager's email address, and the default nomenclature for various volunteer wording, like Time Commitment, Qualifications, Points, etc.
Access the Volunteer Admin page
- Click Admin in the Webmaster Links menu.
- Click Admin.
- Navigate to Volunteer > Settings > Configure Volunteer System.
Available Volunteer Manager settings
On the Configure Volunteer System page, you can configure a number of high-level settings and volunteer nomenclature.
|Volunteer Points Per Hour||
This is the baseline number of points volunteers will earn per hour of service. This setting allows admins to assign points for volunteer Opportunities based on the time commitment. The points per hour, along with an Experience Level's Skill Multiplier, is factored into the Volunteer Engagement statistics and Leaderboard placement.
To help determine what this number should be, assign 1 point to the span of time required for your shortest Opportunities, and then figure out how many points that is per hour. For example, if your shortest Opportunity is 15 minutes, that would be 1 point for 15 minutes work, or 4 points per hour.
NOTE: Some organizations don't want to award points for their volunteer Opportunities. If this is true in your case, you must do two things:
|Volunteer Manager's Email Address||
Enter the email address for whomever manages your Volunteer Program; this individual will receive various volunteer-related emails, helping them keep your Volunteer Program running smoothly and efficiently.
This address is automatically selected as the From Email and signature block in various emails sent by Automation Rules (template emails, volunteer Automation Rules, etc.).
|Various Nomination Text||The default global text used for various conjugations of the word "Nominate." You can update any of them, if desired.|
Volunteer Dashboard Chart Configuration
Here, you can define the Caution and Jeopardy thresholds for the Opportunities Health chart, available on the Dashboard page. These thresholds allow you to control when Opportunities are tagged with "Caution" or "Jeopardy" warnings, which help you understand which Opportunities are lacking the necessary number of volunteers X days before their start date.
After completion of an Opportunity, volunteers can be rated with stars (1—5) to evaluate the quality of their service. This setting allows you to control who can see these ratings:
1. Community Admins, Volunteer Admins and Super Admins
2. Volunteer Admins and Super Admins
3. Super Admins
4. No One
Here, you can edit the default nomenclature for various volunteer wording, like Time Commitment, Qualifications, Points, etc., allowing you to use volunteer nomenclature that's consistent with your organization.