This article...
- Describes how the ERRORS tab highlights issues that prevent a valid campaign flow.
- Explains that fixing campaign issues is imperative to restore the proper progression of a campaign.
- Details how to view campaign errors in the ERRORS tab.
- Describes the behaviors and functionality of the ERRORS tab and its contents.
The ERRORS tab
The red ERRORS tab automatically displays on the right side of Campaign Designer if there are any issues that prevent your campaign having a valid flow. When you click the tab, a panel opens and displays the errors, as in the image below.
Notes about errors & the tab
An "error" is a disruption to the campaign's flow; i.e., anything that will prevent a contact being able to move to the next step.
- The ERRORS tab automatically displays whenever you start to create a campaign because, obviously, you have not yet added steps (the messages, waits, decisions, connectors, etc.).
- As you add and configure the steps, the associated individual error message no longer displays.
- The ERRORS tab stops displaying when the system determines that there are no errors in the campaign's flow.
Fix campaign errors
To view and fix campaign errors:
- Click the red ERRORS tab on the right side of Campaign Designer.
- Review the flyout panel for information about the error.
NOTE: The tab displays details for each issue. You might have to scroll to view all of the issues.
TIP: If the campaign is large, use the NAVIGATOR panel to move through the campaign flow to more quickly access steps that require attention.
- Navigate to the "problem" step and fix the issue that was reported.
- Repeat these steps for each issue that is listed in the tab.
- When all of the issues are fixed, click Save.
ERRORS tab functionality
The ERRORS tab functions dynamically.
- As you fix issues and return to the ERRORS tab, the fixed issues no longer display.
- After all of the issues have been fixed, the ERRORS tab no longer displays.