Due to the high volume of email generated from a typical community, some Email Service Providers (ESPs) incorrectly identify these messages as spam.
- While we do everything possible to ensure strong deliverability rates, it's sometimes necessary that you add the community email addresses to your allowlist (this tells your ESP that we are approved senders, not spam).
- If you stopped receiving email from your community, this is the first and most critical step to take to ensure our email messages can be delivered to you.
What is an allowlist? It's a list of email addresses and domains that you want to receive emails from. By adding an email address or domain to your allowlist, you're telling the ESP not to filter email from that address or domain.
Use the appropriate set of instructions below to add Higher Logic to your ESP's allowlist so you can continue to receive our email messages.
NOTE: In this article, IP and email address information is organized by country: United States and Canada. Be sure to use the appropriate information.
Organization/employer email address
Reference the information below based on your location.
United States
If you use an employer- or organization-based email address (e.g., name@higherlogic.com), ask your IT department or vendor to add the following domain to your organization's allowlist.
- connectedcommunity.org
Alternatively, they can allowlist by IP address. Higher Logic sends email messages from 12 dedicated IP addresses.
- 54.240.14.78
- 54.240.14.79
- 54.240.14.80
- 54.240.14.31
- 54.240.14.32
- 54.240.14.106
- 54.240.14.216
- 54.240.14.217
- 54.240.14.218
- 54.240.14.219
- 54.240.14.220
- 54.240.14.221
Canada
If you use an employer- or organization-based email address (e.g., name@vanilla.com), ask your IT department or vendor to add the following domain to your organization's allowlist.
- onlinecommunity.ca
Alternatively, they can allowlist by IP address. Higher Logic sends email messages from two dedicated IP addresses.
- 23.249.209.184
- 23.249.209.185
AOL
New subscribers
United States
Add the following to your AOL address book:
- DoNotReply@connectedcommunity.org
- Mail@ConnectedCommunity.org
Canada
Add the following to your AOL address book:
- DoNotReply@onlinecommunity.ca
- Mail@onlinecommunity.ca
To do this:
- From your AOL email inbox, click the Mail menu and select Address Book.
- In the resulting Address Book pop-up, click Add.
- In the resulting Address Card for New Contact window, copy and paste one of the two addresses listed above into the Other email field.
- Make our address the Primary Email address by checking the associated box.
- Click the Save button.
- Repeat these steps to add the other address.
Existing subscribers
If you're already a subscriber but our email isn’t getting through, it may be in your AOL Spam Folder.
- Use your web mail to check your Spam Folder. If our email is there, open our email and click the This Is Not Spam button.
- Based on your location, add the two addresses listed above into your Address Book, as outlined in the New Subscribers section above.
Yahoo!
Based on your location, reference these addresses in the steps below.
United States
- DoNotReply@connectedcommunity.org
- Mail@ConnectedCommunity.org
Canada
- DoNotReply@onlinecommunity.ca
- Mail@onlinecommunity.ca
New subscribers
You need to set up a filter to redirect community email into your inbox:
- Open your mailbox and click Mail Options (upper right-hand corner).
- Select Filters.
- Click the Add link on the filters page.
- Update the From Header rule with the following two pieces of information: "contains" and one of the addresses listed above that's appropriate for your location.
- Click the Choose Folder menu and select Inbox. Pick the Add Filter button.
- Repeat these steps for the other address.
Existing subscribers
If our emails are ending up in your Yahoo! Bulk Folder:
- Open the email and click the Not Spam button.
- Check to see if either of the two addresses listed above (based on your location) is in your Blocked Addresses list. If you see either or both of these in this list, select it/them and click the Remove Block button.
- Lastly, set up a filter as outlined in the New Subscribers section above.
Gmail (Google)
New subscribers
United States
Add the following to your Gmail contacts list:
- DoNotReply@connectedcommunity.org
- Mail@ConnectedCommunity.org
Canada
Add the following to your Gmail contacts list:
- DoNotReply@onlinecommunity.ca
- Mail@onlinecommunity.ca
To do so:
- Click Contacts along the left side of any Gmail page.
- Click Add Contact.
- Copy and paste one of the two addresses listed above into the primary email address dialog box.
- Click Save.
- Repeat these steps to add the other address.
Existing subscribers
Check to see if your community email is in the Spam folder:
- Click Spam along the left side of any Gmail page.
- If you see any community email listed among the messages in this folder, check the box next to our email.
- Click the Not Spam button at the top.
Windows Live/Hotmail
New subscribers
United States
Add the following to your Safe Senders list:
- DoNotReply@connectedcommunity.org
- Mail@ConnectedCommunity.org
Canada
Add the following to your Safe Senders list:
- DoNotReply@onlinecommunity.ca
- Mail@onlinecommunity.ca
To do so:
- Open your mailbox and click Options (upper right corner).
- Click the Junk Email Protection link (top of page).
- Select the Safe List link (second from bottom).
- Copy and paste one of the two addresses listed above into the Type an address or domain dialog box.
- Click the Add button next to the dialog box.
- Repeat these steps to add the other address.
Existing subscribers
If your community email is in your Junk Email Folder:
- Open the email and click the Not Junk button.
- Check to see if our email address is in your Blocked Senders list. If you see either of the addresses listed above in this list, select it and click the Remove button.
- Finally, if you have not done so, add this email address to your Safe Senders list as described in the New Subscribers section above.