Super Admins and Community Admins have access to an area of settings for their Community Essentials site ("community"). These settings control various aspects of the community, such as community events, join and view permissions, and content moderation. This article details the Community Reports page.
NOTE: These reports are intended for Community Admins who don't have Super Admins access, but the reports include Personally Identifiable Information (PII). For this reason, Higher Logic has these reports hidden by default. To enable access to these reports, contact your implementation manager or create a case.
Access the Reports page
To access the Reports page:
- Click Settings to the right of the community name.
- In the Admin-settings panel, click Reports.
The Community Reports page lists several community-based reports, each with a description and a View Report button to access the report. See the full list of reports below in Community reports.
NOTE: Super Admins can access additional reports (e.g., specific to Discussions and Libraries) in the Admin interface.
|All Discussions Answer Activity||Provides aggregate data for the community's answer activity. This includes the percentage of discussions answered, not answered, the average time to response, and average time to answer.|
|Answered Discussion Activity||Provides metrics on posts that have best answers, who posts discussions, and who provides the best answer.|
|Community Member Emails||Provides details about each email sent to members of the community, including date sent, email title, email body, and number of emails sent.|
|Community Members Joined and Left||
Lists each user who has joined and left the community within the selected date range, and includes their:
It also includes the total number of current community members, which can be clicked to view the Current Community Members report (described below).
|Current Community Members||
Provides details for each member of the community, including:
|Discussion Contributors Activity||Provides details for users who have created discussions and replies, how many of each they have posted, how many of their discussions have replies, how many of their discussions have best answers, and how many of their replies have been selected as best answers on other threads.|
Provides a snapshot of the high-level information about the community's Discussion, including:
Provides a graph and table showing the origination (i.e., via email or website/app) of approved new threads, and replies to messages, sent between the selected date range.
NOTE: The graph is shown by default; click the Next Page button (blue arrow) at the top-left to switch to the table view.
Lists each user who has not yet accepted an invitation to join the community and:
It also includes the total number of current community members, which can be clicked to view the Current Community Members report (described above).
|Subscriber Activity||Provides information about subscribers who have created new threads, replied to posts, replied to a sender, and/or recommended posts between the selected date within the community's Discussion.|
Provides details about all threads posted between the selected date range within the community's Discussion.
NOTE: Replies are not affected by the date range: All replies a thread has received since it was posted are included.
|Unanswered Discussions||Provides data for the community's discussions where no best answer has been selected. This includes subscribers, followers, and post views.|