Lists the number of users who have made relevant changes to their record/profile since receiving an email via an automation rule.

Click the blue numbers in the desired columns to view details about the affected users.

For each blog published within the specified date range, this report provides its:

• Author's name
• Associated community (if applicable)
• Title
• Date posted
• Date last updated
• Total number of views

Provides details about each of your communities, including their:

• Email address
• Number of threads
• Discussion posts (new threads and replies to a post)
• Library uploads
• Blogs articles written
• Events
• Volunteer opportunities
• Current members

Lists details about the Community Admins of communities belonging to the selected Community Type, including their:

• Name
• Email address
• Integration ID
• Member/User Status
• Dates added to/removed from the community

Lists each user who has joined and left the selected community within the selected date range, and includes their:

• Name
• Email address
• Integration ID
• Member status
• User status

This report also includes the total number of current community members for the selected community, which can be clicked to view the Current Community Members report (described below).

For each member of the selected community, this report provides numerous details, including (but not limited to):

• Their email address
• The date they were added to the community
• The date they agreed to terms
• The date of their last login
• Whether they have a photo or have filled out their bio
• Whether they're receiving emails and notifications
• The number of threads they've posted and replied to
• The number of files they've uploaded to the community Library
• The number of blogs they've published

For a given Topic Community, this report lists each of the Topic Community's Topic Tags. For each tag, it shows:

• The number of users subscribed as a Stated interest
• The number of users subscribed as an Observed interest

You can click the hyperlinked numbers to view the users subscribed.

Provides data for active company records that have blank company names.

Use this report to clean up data in the backend system.

Provides data for active records that have blank last and/or first names.

Use this report to clean up data in the backend system.

Provides data for active records that don't have email addresses.

Use this report to clean up data in the backend system.

Provides details about each of your communities, including their:

• Email address
• Number of threads
• Discussion posts (new threads and replies to a post)
• Library uploads
• Blogs articles written
• Events
• Volunteer opportunities
• Current members

Provides data for records that have duplicate email addresses. Use this report to clean up data in the backend system.

An email address cannot be used by more than one record in the Higher Logic system. If you or a user creates a new record in your AMS/CRM using the same email address as an existing record, the new record will NOT have an email address in the Higher Logic system (even if you merge the record in your AMS/CRM). To resolve this issue:

1. Navigate to Admin > Tools > Data Sync > Sync External Database.
2. Refresh the old record.
3. Refresh the new record.

If a record is deleted from your AMS/CRM, it can't be returned by your AMS/CRM to Higher Logic for a refresh and will remain tied to the deleted record in the Higher Logic system. This means a new record created with that email address will NOT have an email address in the Higher Logic system because it's already in use. To resolve this issue:

1. Query your AMS/CRM database for the Integration IDs included in this report. Any that don't exist in your database have been deleted, so annotate which IDs have been deleted and which still exist.
2. Navigate to Admin > Tools > Data Sync > Refresh Multiple Users.
3. Enter the Integration IDs for the deleted records, and then click Refresh Members.
4. Wait for the refresh queue to reach 0. You can check this at the top of the Admin > Tools > Data Sync > Sync External Database page, in the Number of Contacts Pending Refresh field.
5. Navigate back to Admin > Tools > Data Sync > Refresh Multiple Users.
6. Enter the Integration IDs for the records that still exist, and then click Refresh Members.
7. Like Step 4, wait for the refresh queue to reach 0.
8. Run this report again to see remaining issues.

If you have any questions or need assistance with this process, create a case.

For each member of the selected community, this report provides numerous details, including (but not limited to) their:

• Email address
• Date they were added to the community
• Date they agreed to terms
• Date of their last login
• Whether they have a photo or have filled out their bio
• Whether they're receiving emails and notifications
• The number of threads they've posted and replied to
• The number of files they've uploaded to the community Library
• The number of blogs they've published

For each community, this report shows:

• The number of unique contributors across all communities
• The number of subscriptions added/removed, by subscription type (e.g., Daily Digest, Real Time, etc.)
• The number of messages posted, by message type (e.g., new threads, replies, etc.)
• The number of recommends
• The date of the last Discussion post (new thread or reply)

NOTE: Only current community members are included in the subscription columns, while current AND past community members are included in the Discussion post columns and Recommends column.

For each community, this report shows:

• The number (and percentage) of current community members receiving email, not receiving email, and who have never received email
• The number of users for each subscription type (e.g., Daily Digest, Real Time, etc.)

Provides details about Discussion threads closed between the selected date range.

NOTE: Instructions to configure Closed Thread functionality are available in the 2016 June 30 - Release Notes on hug.higherlogic.com.

Provides information about users who have created new threads, or have replied to messages, between the selected date range across all Discussions.

NOTE: Users who have posted to multiple discussions are only counted once.

Provides information about users who have created new threads, or have replied to messages, between the selected date range within the selected community Discussions.

NOTE: Users who have posted to multiple discussions are only counted once.

NOTE: You can select more than one community.

Provides details about all approved messages posted between the selected date range to the selected community Discussions

NOTE: You can select more than one community.

Provides a graph and table showing the origination (i.e., via email or website/app) of approved new threads, and replies to messages, sent between the selected date range.

NOTE: The graph is shown by default; click the Next Page button (blue arrow) at the top-left to switch to the table view.

Provides a snapshot of the high-level information about the selected Discussion, including:

• Its email address
• Its Moderation setting
• The community members and Security Groups who have permission to view the Discussion and Library
• The contributor who posted the most messages
• General information like the number of subscriptions added and removed, the total messages posted, and the number of Recommends

Provides information about subscribers who have created new threads, replied to posts, replied to a sender, and/or recommended posts between the selected date across all Discussions.

NOTE: Users who have posted to multiple discussions are only counted once.

Provides information about subscribers who have created new threads, replied to posts, replied to a sender, and/or recommended posts between the selected date within the selected Discussion(s).

NOTE: Users who have posted to multiple discussions are only counted once.

Provides details about all threads posted between the selected date range within the selected Discussion(s).

NOTE: Replies are not affected by the date range; all replies a thread has received since it was posted are included.

This report is an accompaniment to the 2014 Community Benchmarking Report published by Higher Logic and MGI.

Refer to the Data Dictionary on HUG for descriptions for each acronym listed in this report.

Provides details about each glossary Entry, including its definition, status, revisions, comments, and number of Recommends.

To use this report, click View Report to display a new page. Then, select the Ideation status(es) you're interested in viewing; the ideas associated to the status(es) are listed, along with several details:

• Idea title
• Idea description
• Idea creator
• Idea creator's email address
• Submit date
• Last updated date, and by whom
• Idea category
• Idea status
• The number of Up and Down votes the idea has received; click these Up and Down links to view the users who cast the votes
• Any idea comments and official responses

Provides a general overview of all Libraries, including:

• Total number of Libraries
• Number of Standalone Libraries
• Number Community Libraries
• Libraries without descriptions
• A pie chart breakdown of Entry types across all Libraries
• A pie chart breakdown of file types across all Libraries

Shows the access history for all file Entries in the selected Library(ies) within the selected date range. The chosen actions are shown for each Entry, along with the user who performed it and the date it occurred. For example, John Doe added File X on 3/9/2017, Jane Doe viewed File Y on 3/10/2017, Tom Doe approved File Z on 3/11/2017, etc.

This report lists the approved Entries accessed in the selected Library(ies) within the selected date range, along with their number of views, downloads, comments, favorites, shares, and recommends.

NOTE: This report and the Library Entry Details report are similar, except this one lists the Entries accessed within the selected date range while Library Entry Details lists the Entries uploaded within the selected date range.

This report lists the approved Entries uploaded to the selected Library(ies) within the selected date range, along with their number of views, downloads, comments, favorites, shares, and recommends.

NOTE: This report and the Library Entry Access History Summary report are similar, except this one lists the Entries uploaded within the selected date range while Library Entry Details lists the Entries accessed within the selected date range.

For the selected Library(ies), this report provides the number of:

• Unique contributors,
• Approved Entries/files in those approved Entries,
• Rejected Entries/files in those rejected Entries,
• And pending Entries/files in those pending Entries created within the selected date range.

Provides details about all users (active OR disabled) enrolled as Mentees, including their:

• Name
• Email address
• Location information
• Date range of their enrollment
• Mentor requests sent and the result of those requests (i.e., Accepted, Declined, etc.).

Provides details about all users (active OR disabled) enrolled as Mentor, including their:

• Name
• Email address
• Location information
• Date range of their enrollment
• Their mentor status and max mentees
• Mentee requests sent and the result of those requests (i.e., Accepted, Declined, etc.).

Provides details about active company records that have blank company names.

Use this report to clean up data in the backend system.

Provides details about active user records that have blank last and/or first names.

Use this report to clean up data in the backend system.

Provides details about active user records that don't have email addresses.

Use this report to clean up data in the backend system.

Provides a graph showing the total number of users who have agreed to your site's Terms and Conditions per month within the selected date range. You can click the bars on the graph (each representing a month) to view details about each of the associated users.

NOTE: The number of users per month includes active and disabled records.

This report provides the bios for all users who have added them on their profile.

NOTE: All records are queried (i.e., active, disabled, contact and company).

Provides a graph detailing the number of active records in/not in communities.

Below the graph are alphabetical breakdowns based on last name and company name that can be clicked to view details about the associated users/companies.

Provides an overview of a single user's engagement level on your site, including:

• The list of communities they belong to and their subscription status to each community
• A breakdown of their contributed content (New threads, public/private replies, Library Entries, blogs written, and Glossary Entries added)
• A breakdown of content they've Recommended
• The total number of pages they've viewed
• A breakdown of their friend requests

NOTE: You must enter a user's email address to run this report.

Provides data for records that have duplicate email addresses.

Use this report to clean up data in the backend system.

An email address cannot be used by more than one record in the Higher Logic system. If you or a user creates a new record in your AMS/CRM using the same email address as an existing record, the new record will NOT have an email address in the Higher Logic system (even if you merge the record in your AMS/CRM). To resolve this issue:

1. Navigate to Admin > Settings > Integration > Sync External Database > Refresh Member area.
2. Refresh the old record.
3. Refresh the new record.

If a record is deleted from your AMS/CRM, it can't be returned by your AMS/CRM to Higher Logic for a refresh and will remain tied to the deleted record in the Higher Logic system. This means a new record created with that email address will NOT have an email address in the Higher Logic system because it's already in use. To resolve this issue:

1. Query your AMS/CRM database for the Integration IDs included in this report. Any that don't exist in your database have been deleted, so annotate which IDs have been deleted and which still exist.
2. Navigate to Admin > Settings > Integration > Sync External Database > Refresh Multiple Users area.
3. Enter the Integration IDs for the deleted records, and then click Refresh Members.
4. Wait for the refresh queue to reach 0. You can check this at the top of the Sync External Database page, in the Number of Contacts Pending Refresh field.
5. Navigate back to Admin > Settings > Integration > Sync External Database > Refresh Multiple Users area.
6. Enter the Integration IDs for the records that still exist, and then click Refresh Members.
7. Like Step 4, wait for the refresh queue to reach 0.
8. Run this report again to see remaining issues.

If you have any questions or need assistance with this process, create a case.

Provides a list of each the Demographics created on the Admin > Users > Demographics page, and their attributes (e.g., allows multiple choice). Demographics are organized by whether a user can enter their own values.

You can click a Demographic to view more details, including the number of users/companies who have filled it out, and you can drill down again to view the specific users/companies who filled it out.

Provides the count of each active ribbon with drill-down functionality to view the people who have received a selected ribbon.

NOTE: This report displays data for Contact-based, Security Group-based and Community-based digital ribbons.

Provides a list of active user and company records that are opted-out of appearing in your site's Directory (meaning they can't be searched for).

This report also indicates (in the Opt-Out Source column) whether a record is opted-out based on an AMS setting or whether a user chose to opt-out via their profile's My Account > Privacy Settings page.

Indicates whether certain member types are prohibited from coming over from your integrated database to Higher Logic, and provides a list of Security Groups that are considered IsMember.

In addition, this report shows the number of users belonging to each Security Group (you can click the blue numbers to view them).

Provides the number of active speakers per country, and enables you to view the number of active speakers per state/province where available.

NOTE: The listed country/state/province is based on the address associated to a user's profile. Users who have hidden their country/state/province on their profile are still included.