IMPORTANT: Custom Email Domain is available as an optional feature. To have it enabled in your account, create a case.
Email notifications from your Online Community account use connectedcommunity.org as the root domain for the visible from, reply, and bounce addresses. If you have requested (and been approved) to use your organization's domain, then your from domain can be used, instead of connectedcommunity.org, for all email messages that are sent from your Online Community account.
NOTE: When using a custom email domain, the bounce domain will use amazonses.com; this will allow your bounced email messages to be properly routed back to our system and displayed in the user interface.
Setup process
The setup process begins with DomainKeys Identified Mail (DKIM) authentication, which requires your domain administrator to have access to add Domain Name System (DNS) records and receive emails at donotreply@[your_domain].com for verification.
To complete the email domain change:
- Create a case containing the from domain you want to use for your sent messages. Be sure to include the DNS admin or IT professional from your organization who will create the proper DNS records for your domain
- The Higher Logic Deliverability team will verify whether your sending email domain has a good reputation and is in good standing (i.e., is not listed on any major blocklists).
- If it is, the Deliverability team will send an email message to your donotreply@[yourchosendomain] email address for verification.
- The verification link in the email message must be clicked within 24 hours.
- The Deliverability team will create records for DKIM authentication of your custom from domain (TXT and CNAME records) and provide them to your DNS admin or IT professional for deployment.
- As an additional option, you can create a subdomain to be used as your custom bounce/envelope domain (e.g., mail.yourchosendomain.com). This will help with deliverability and allow-listing for strict spam filters and will require a TXT and MX record to be added.
- Once the records have been deployed and tested, the domain in your community will be updated in our database to your custom domain.
- A final test email message will be sent from the community to verify authentication and headers.