If the authentication test is not passing:
- Your DNS change may need more time to propagate. Check your DNS settings to see how long it will take for your record to be live.
- The dot might be missing from the end of the Alias field (e.g., HLMAE1._domainkey.rmsend.com.).
- The dot might be missing from the end of the Name field (e.g., HLMAE1._domainkey.) OR if your domain is not assumed, you may need HLMAE1._domainkey.).
- Make sure that the fields are in the correct order when you create your CNAME record. Remember, your domain should point to the rmsend.com domain. For example, HLMAE1._domainkey.MYNEWDOMAIN.COM points to HLMAE1._domainkey.rmsend.com
- Make sure that the 2nd CNAME record is properly configured (e.g., HLMAE2). This second record is needed in case the DKIM keys are rotated in the future.
Each DNS is different, so we've included some troubleshooting tips below for CNAME configuration:
- GoDaddy uses Points to in place of the Alias field
- SoftLayer uses Points to in place of Alias and requires a dot (.) at the end of the field
- Office 365 uses Address in place of Alias and does not require a dot (.) at the end of the field
- Network Solutions uses Alias in place of the Name field and the other host field is really the Alias
- You may need to refer to your DNS provider for additional instructions if you are unable to complete the configuration.