You can set either of two character sets as the default character set for your individual login.
Understand character sets
A character set is a collection of characters that is used by a language. Character sets are actually encoding types for characters. So, when you choose a character set, you're actually setting which encoding type will be used to represent the characters.
Character sets in Communications Enterprise
NOTE: Character set selection is an optional feature that is not enabled by default. To have it enabled in your account, create a case.
The character set that you choose will manage how lists are uploaded and how messages are created. So before choosing a default character set, you should understand the distinction.
- Western Characters - This "extended version" character set (ISO 8859-15) includes characters that are found in most western languages (it accommodates characters such as the Swedish Ö and the Spanish ñ).
- International Characters - This UTF-8 character set includes characters that are found in most western languages plus Asian characters.
NOTE: Custom Fields cannot interpret some of the characters in the International Characters set. Consider using Enhanced Fields instead.
Choose a character set
To choose a default character set:
- Access the Admin interface.
- Navigate to Messages > Options > Character Set.
- Click a radio button to select a character set.
- Click Submit.
The page refreshes and a confirmation message displays at the top of the page.
The character set that you chose is now your default character set.
NOTE: The default character set can be overridden when uploading a list of contacts. Refer to Character sets when uploading, below, for more information.
Character sets when uploading
When account admins are uploading a list of contacts, they can choose which character set is used by the upload list.
NOTE: This option can be disabled so that admins are unable to choose a character set for the upload and the default character set is automatically used.
To have this option disabled, create a case with our Customer Support team.
Upload character-set options
As shown above, there are a few character-set options available when uploading a list of contacts into your Communications Enterprise account. These are described below and matched to the option on the Character Set page.
|Option||Character Set||Character Set page option|
|Normal Characters||ISO 8859-1||Western Characters|
|Western European||ISO 8859-15||Western Characters|
|Non-Western European International Characters||UTF-8||International Characters|