IMPORTANT: Effective 09/30/25, YourMembership AMS has indicated that their recent release:
"...addresses the sync issues experienced by customers using the Higher Logic integration. Since Higher Logic relies on “last modified date” updates to sync data, the system now updates this field correctly—ensuring all related scenarios sync seamlessly with Higher Logic."
NOTE: Higher Logic appreciates the cooperation of the YourMembership team in resolving this issue, which ensures a reliable and cohesive experience for our customers who integrate with YourMembership.
This article describes a known limitation in Higher Logic's integration with YourMembership. Specifically:
When a contact's membership (in a Higher Logic community) is modified/updated in the YourMembership database, the contact record (in the integrated YourMembership database) does not receive a corresponding "last updated" timestamp or flag.
This is due to how the YourMembership API indicates that a database record has been modified.
As a result, the update to the database record is not automatically detected by the integration sync and, therefore, it is not communicated to Higher Logic.
The Higher Logic-YourMembership integration
Higher Logic's integration with YourMembership:
- Performs incremental syncs that rely on update indicators (such as a "last updated" timestamp) in order to ensure efficiency and scalability.
- Respects API rate limits that are imposed by YourMembership.
The absence of an update indicator means that:
- the integration cannot automatically detect when only a user's community membership has been updated in the YourMembership database, so
- the updates are not automatically pulled into Higher Logic.
The result is that the affected member record may not be added or removed from the relevant Higher Logic communities until a manual intervention or full sync occurs.
NOTE: This behavior is a limitation in what YourMembership exposes via the API. It is not a bug in Higher Logic.
Workarounds
You can take the following actions in order to keep your Higher Logic community data accurate and synchronized between Higher Logic and YourMembership:
- Manual records sync - Use the Sync External Database tool in the Admin interface (Settings > Integration > Sync External Database) to manually update member records individually.
Learn about Sync External Database in Manage Your Higher Logic Community Integration.
- Request a full refresh - You can request a full Global Refresh of your integration. This refreshes all records and will include the missed community membership updates that are described in this article.
To request a Global Refresh, create a case with Higher Logic Support.
Enhancement request
Higher Logic has submitted a formal enhancement request to YourMembership to have the API expose a "last updated" signal when community memberships are updated. We encourage you to:
- Contact your YourMembership representative to inquire about the status of this request.
- Voice your support for this enhancement to help prioritize its development.
Get help
If you have questions about your integration or would like to schedule a Global Refresh, you can send a message to us at: