Higher Logic works with BPA Worldwide – an independent auditing company – to provide proof-of-readership volume. This is done by providing Higher Logic Thrive Communications account Admins with a report that contains log files of mail received by the recipients' mail server.
- Because BPA Worldwide audits require some technical configuration by Higher Logic Thrive Communications, there is a fee for this service.
- The mail-log reports are sent to account Admins five days after a message is published.
- NOTE: If the published message name contains the word "test", the mail logs are not sent.
- When the report is received, the log files must be retrieved and saved within 30 days.
If you would like to have BPA Worldwide audit your records, create a case with Higher Logic Support.