This article details a current Known Issue. When the issue is resolved, the article will be archived.
TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.
When creating or editing a message with Message Designer 2 (MD2), there's an option on the Review & Send tab, called Get Count, that allows you to see how many contacts will receive the message.
However, some users have received the following error instead:
This issue typically occurs when:
- the message has numerous Target Groups (included/excluded) associated with it
- or the message is using Story Level Targeting with multiple groups.
These two factors result in the system being unable to complete the request in the allotted timeframe.
Contact firstname.lastname@example.org and we will work with our Engineering team to pull the data for you. When submitting your request, provide the message name(s).
TIP: We have also found that trying the request either early in the morning or later in the day has proven successful.
- Severity: Moderate
- Resolution: No target timeline.
- Reference ID: 4980