This article details a current Known Issue. When the issue is resolved, the article will be archived.

TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.

Description

When creating or editing a message with Message Designer 2 (MD2), there's an option on the Review & Send tab, called Get Count, that allows you to see how many contacts will receive the message.

However, some users have received the following error instead:

This issue typically occurs when:

• the message has numerous Target Groups (included/excluded) associated with it
• or the message is using Story Level Targeting with multiple groups.

These two factors result in the system being unable to complete the request in the allotted timeframe.

Workaround

Contact informzsupport@higherlogic.com and we will work with our Engineering team to pull the data for you. When submitting your request, provide the message name(s).

TIP: We have also found that trying the request either early in the morning or later in the day has proven successful.

Resolution

• Severity: Moderate
• Resolution: No target timeline.
• Reference ID: 4980