Just as important as selling the initial membership to a user is having them renew when the times comes. With Higher Logic's Member Management system, membership renewal alerts are front and center to the user experience to ensure renewals are not forgotten.

In this article, you'll learn about:

• The various renewal alerts available, and where users will see them
• How to enable a site-wide renewal notification banner
• How to manage the membership renewal reminder email templates

Renewal alert types

Membership renewal alerts come in many forms, so let's take a look at each.

Site-wide renewal banner

If enabled, this alert banner displays at the top of the interior pages across your Higher Logic Thrive Community (Thrive Community), like you see below:

NOTE: Super Admins can enable/disable this renewal banner at any time. Refer to the Set up a site-wide renewal banner section below for details on how to set this up.

Automatic email notifications

By default, the Member Management system will send email notification reminders to users 90, 60, and 30 days out from their scheduled renewal date containing a direct link to renew.

NOTE: Super Admins can update the default text in these templates, if desired. Refer to the Manage the membership email templates section below to learn how.

User profile

When Member Management is enabled on a Thrive Community site, two features are automatically enabled on user profiles:

• A membership details widget is added (shown on the left) that will not only show a member's current membership status but also include a link to renew if within the renewal period. You can choose where to place this widget.
• The Membership page is added to the My Account menu, making it easy for members to view both their current membership status and total membership history (along with payment invoices). 

Set up a site-wide renewal banner

If desired, Super Admins can enable an alert banner that displays at the top of your interior pages, like you see below:

TIP: When enabled, this banner will also display to those who have yet to purchase a membership, making it easy for them to do so.

Steps

1. In the Admin Toolbar, click Admin.

2. Navigate to Membership > Membership Types.

3. Click the gear icon at the top right.
4. Check/uncheck the Enable website renewal alerts box to enable/disable the site-wide renewal banner.
5. Click Save to apply the change.

Manage the membership email templates

By default, the Member Management system will send email notification reminders to users 90, 60, and 30 days out from their scheduled renewal date containing a direct link to renew.

To update these templates:

1. In the Admin Toolbar, click Admin.

2. Navigate to Email > Email Management > Email Templates.
3. Select Membership from the Category dropdown to view the Member Management email templates.

4. Click an email's title (or Edit button to the right) to make any desired textual updates.
5. Click Save to apply them.