When Member Management is enabled in a community, the Membership page is automatically added to your users' profiles. The Membership page lists any current memberships and is a way for users to:
- view their personal membership history and
- access their membership-payment invoices.
Access the Membership page
Users can access their profile Membership page in two ways.
- Select Membership from the Member Profile bubble dropdown and be navigated directly to the page.
- Access their profile and click My Account > Membership.
Membership information
The Membership page displays information about the current membership plan.
The section on the right is especially useful because it updates with information about:
- membership expiration and renewal,
- renewal payments,
- whether auto-renew is available, and
- an option to stop a scheduled auto-renewal payment.
TIP: During a member's renewal window, this section might include (as applicable/necessary) information about plan changes and/or payment issues.
Membership history
All of your memberships are recorded and saved in the system.
- Click View history to open a dialog with a complete list of the memberships you've purchased.
Each membership listing includes:
- price and date information,
- any notes about the membership that were added by a Super Admin, and
- a link to its invoice.
Membership invoices
All of your memberships have their own invoice that you can print and/or save for your records.
- Click Print Invoice to open the invoice (in a print preview dialog) for any of your memberships.
TIP: You likely received a receipt from Stripe upon check out for each membership purchase. Higher Logic recommends submitting the Stripe receipt and your Thrive Community invoice when you file for reimbursement.
Paid invoices
It's important that an invoice for membership dues that have been paid clearly indicates the "paid" state.
This ensures that when members submit the invoice for reimbursement of their dues, the invoice clearly substantiates that the transaction was satisfied.
TIP: Invoices that are not free and which have been paid will automatically display payment details information in the upper left:
Display a watermark
In addition to the payment details, a PAID watermark is included on paid invoices; however, due to the print dialog's default ink-saving settings, the watermark:
- does not display on the print preview or the PDF and
- will not automatically print on a paper copy.
To display and print the watermark on the invoice:
- On the print dialog, click to expand More settings.
- Scroll down and check the Background graphics box.
TIP: This option displays only for invoices that have an amount. Invoices for free memberships don't present this option.
The PAID watermark:
- displays on the invoice preview and
- will display on printed and PDF versions of this invoice.