This article describes the Higher Logic integration with Novi AMS. This integration is applicable to:

Higher Logic Thrive Marketing Professional (Thrive Marketing Professional)

This article is intended for Higher Logic customers who use Novi AMS (Novi) as their authoritative data repository. The article focuses on:

which data is synchronized ("synced"),
how often the data gets synced to Higher Logic, and
the known and expected limitations of the integration's data exchange.

To learn about Novi AMS, visit https://www.noviams.com/.

Overview

Novi is the "system of record" and where records-management occurs. The data exchange with Higher Logic is one-way: from Novi to Higher Logic.

Higher Logic does not write data to Novi.
All record management must be done in Novi.

Requirements

To use this integration, you must have:

Novi REST API access (Premium or Enterprise tier)
An active Novi API key
Permission to access members, groups, committees, and events

Data sync

Higher Logic connects to Novi using Novi's REST API to pull the following types of data into Higher Logic.

Members
Groups
Committees
Events

These data types are detailed in dedicated sections below.

When the data from Novi have synced in Higher Logic, lists, segmentation, and access rules in Higher Logic are based on the freshly synced data.

How often data syncs

Data is synced according to a schedule (typically, hourly, based on when it was last updated in Novi).
Changes made in Novi populate in Higher Logic after the next successful sync.
The integration does not support "real-time" updates.

Members (Contacts) data

The following Members data in Novi syncs to Higher Logic.

Name and basic contact information
Email addresses and phone numbers
Membership statuses and dates
Organizations and billing relationships
Profile images and biographies
Social media links
Privacy and unsubscribe settings

Members data-sync notes

Syncing member-record updates is incremental and is based on whether the updates have been flagged as changed in Novi.
Three types of addresses are synced to Higher Logic for each member: Personal, Billing, and Shipping. Each address type is handled separately.

Custom fields

All member-based custom fields in Novi automatically sync.

There is no limit on the number of custom fields that will sync.
The supported custom-field types are:
- Checkboxes
- Multi-select/pick-list (i.e., a set of options)
- Text fields

Notes

New custom fields may take one sync cycle to appear.
Checkboxes and Multi-select fields can be used for grouping and for segmentation.
Multi-select/pick-list fields create one group per selected option.
Multi-select/pick-list options appear only if they are used on a member record.

Groups data

The following Groups data in Novi syncs to Higher Logic.

Novi groups
Group memberships

Groups data are refreshed regularly and can be used for:

Email targeting
Community access rules
Segmentation

Committees data

The following Committee data in Novi syncs to Higher Logic.

Committee membership
Committee roles
Term start and end dates

NOTE: Committees that have a lot of members may take longer to sync.

Events data

The following Events data in Novi syncs to Higher Logic.

Event name and description
Dates, times, and time zones
Location information
Registration and event detail links

Events data-sync notes

All Events data are refreshed during each sync.
Event updates display only after the sync completes.

The integration does not support

The Higher Logic integration with Novi does not support:

Writing data from Higher Logic to Novi
Synchronizing activity data or engagement data
Real-time updates
Partial or instant event updates

Common questions

If you are encountering issues, review the following questions and answers for a possible solution.

I updated a member record in Novi; why am I not seeing the update in Higher Logic?

Confirm the update was saved in Novi
Wait for the next scheduled sync to complete
Some updates may take up to one sync cycle to appear

Why don't I see a new custom field?

Make sure the field is a member custom field in Novi
Ensure the field has been populated for at least one member
Allow one full sync cycle after creation

Why are some events missing or outdated?

Event updates appear only after a full sync completes
Customers with many events may see longer sync times
Archived or inactive events may not be included

Summary

The Higher Logic integration with Novi provides a reliable way to ensure that your data in Higher Logic is synchronized with the data in your authoritative Novi database.

The integration is designed for scheduled data synchronization, not real-time updates or as a bi-directional data exchange.

For questions about data accuracy or timing, create a case with Higher Logic Support and request help verifying sync status and troubleshooting issues.

Novi AMS Integration