IMPORTANT: Salesforce has announced that in Summer 2027, it will retire the SOAP API call, login(). This action impacts Higher Logic accounts that are integrated with Salesforce.

Impact of this action

The login() call in SOAP API versions 31.0 through 64.0 will no longer be supported or available.

This applies to the API-enabled editions of Salesforce (Professional, Enterprise, Performance, Unlimited, and Developer) in Salesforce Classic and Salesforce Lightning Experience.

Required action

According to Salesforce, before Summer 2027, customers and partners must modify or upgrade the above-listed applications to use external client applications for authentication.

Salesforce also notes that customers can test the impact in their organization by enabling the related release update test run, which disables the SOAP API login() call.

Higher Logic integrations

Higher Logic's integrations with Salesforce have historically leveraged the Salesforce SOAP API.

Higher Logic is actively preparing for this change. In order to ensure that the affected integrations are transitioned to the supported authentication methods ahead of the Summer 2027 deadline, we are updating our Salesforce integrations across our suite of products:

Higher Logic Community
Higher Logic Marketing Enterprise (Real Magnet)
Higher Logic Marketing Professional (Informz)

Higher Logic-Salesforce integrations documentation

Higher Logic supports integrations with Salesforce across our product suite. Below are links to the product-specific sections of our knowledge base for the Salesforce integrations.

NOTE: These articles will be reviewed and updated as necessary to reflect the retirement of the SOAP API login() call.

What to do...

At this time, no action is required on the part of Higher Logic customers who have a Salesforce integration.

As planning and development progress, Higher Logic will provide guidance that may include:

what is changing in the integration,
whether any configuration updates in your Salesforce instance are required,
recommended timelines for testing and validation, and/or
supporting documentation and rollout guidance.

Reference links

Salesforce is the authoritative source for information on this action. Higher Logic provides the following links for convenience.

Platform SOAP API login() Retirement: https://help.salesforce.com/s/articleView?id=release-notes.rn_api_upcoming_retirement_258rn.htm&release=258&type=5&utm_source=techcomms&utm_campaign=FY27_Core_4186659
SOAP API login() Call in SOAP API Versions 31.0 Through 64.0 Is Being Retired (Release Update): https://help.salesforce.com/s/articleView?id=005132110&language=en_US&type=1

Salesforce SOAP API Call Retirement: login()