This article describes Higher Logic's community-based Moderation feature, which gives Super Admins and Community Admins the opportunity to review new user-generated content before it is publicly available in the community.

Super Admins can also manage moderated content for every community in their Higher Logic site. This site-wide moderation is available via the Admin interface and is described in Manage Your Site's Moderation Queue.

When Moderation is enabled, new user-generated Discussion posts, Question-and-Answer threads, Library Entries, Blog posts, and Idea submissions can be sent to the Moderation Queue and must be approved by an Admin prior to being made available. This feature is often used in public communities to ensure that content is properly vetted.

If your community is configured to moderate this content, you'll want to stay on top of each moderated item so content is available to your members in a timely manner. While you can directly monitor moderated items from their associated areas of the community, your community's Moderation Queue offers the easiest way to track all moderated items from one place.

Access the Moderation Queue

1. On the community's Home page, click Settings.
2. Click Moderation.

TIP: If there are new items in the moderation queue, the number of new items displays twice, as indicated below.

The Moderation Queue page opens on the Pending tab. This lists the various user-generated content items that are in moderation and require approval before being made public.

Manage the moderated content

A community's moderation queue lists all of the content that requires approval. Manage this content on this page.

Reference the following numbers to the image below.

1. Switch between the Pending tab (awaiting approval) and the Rejected tab (has been rejected) to view all moderated content.
2. Click Preview to view the content.
3. Click Approve to approve the content and make it publicly available, or click the dropdown to:

• • Edit the content, which is often done to make changes before approving.
  • Reject the content entirely and move it to the Rejected tab. When you reject content, you must provide a reason and decide whether to inform the associated user of the rejection and reason.
    TIP: Items on the Rejected tab can subsequently be approved and posted to the community.

Moderation Queue column headings

Each of the columns on this page are described below (refer to the image above):

• Type - Indicates the type of content the moderated item is.
• Author/Title - Displays the subject of the content and the user who created it. The titles are hyperlinked for easy access to the content.
• Community - The community the content was intended to be published in.
• Created - The date/time stamp when the content was created.
• Reason - Indicates why the content is moderated. Reasons include:
  • Full Moderation - a community is set to Full Moderation.
  • Self Moderation - a user in the community flagged the content to be moderated.
  • Inbound Message - the community is configured to moderate all email replies.
  • Anonymous Message - the community is configured to moderate all anonymous posts.
  • Terms and Conditions - the community is configured to moderate all content by users who have not accepted the Terms and Conditions.
  • Moderated User - a user is individually subject to their content being moderated and requiring approval.
  • Spam - the post appears to be marketing or other spam-like content.

Filter & sort the list

• Click the All Types dropdown and choose a type. The list refreshes and displays just those content types.
• Click the Community dropdown and choose a community. The list refreshes and displays the items in moderation for just that community.
• Click the All Reasons dropdown and choose a reason. The list refreshes and displays only those items that are in moderation for the chosen reason.
• Click the dropdown on the right to sort the list by date, title, or author.

TIP: Apply multiple filters for a more refined list.

Manage moderated content inline

Admins can view, edit, and approve or reject moderated content inline (i.e., right where it appears in the community).

• This is unique to Discussion posts (shown below) and Library Entries.

Reject moderated content in bulk

If there is a lot of spam content in a community's Moderation Queue, a Super Admin can reject multiple content items simultaneously via the site's Moderation Queue in the Admin interface to more easily "clean up" the community moderation queue. To learn how, see Manage Your Site's Moderation Queue.