After you review your high-level Web Tracking performance details, you might want to dive a bit deeper into your reporting details.

You can view information on specific Web Tracking reports in the Details tab of the Mailing Activity Report. For more info about the Mailing Activity Report, and how to access it, see Mailing Activity Report Overview.

The mailing will place a cookie in your browser, and this will allow the tracking details to be connected to that mailing (i.e., the web tracking results will be tied to that mailing directly). Remember, the site must be accessed via the mailing for the cookie to be placed.

NOTE: Web Tracking only tracks users who are "known" in the system. How do users become known? You'll need to send a mailing to your subscribers that contains at least one link to the website that you're tracking. When subscribers click a link to your website, Higher Logic Thrive Marketing Professional (Thrive Marketing Professional) will add two parameters to the end of your URL. Those parameters are analyzed by the Web Tracking codes to add cookies into the browser to track all future visits by the subscriber in question.

NOTE: Web Tracking is a powerful tool, but keep in mind that reports only show the pages that were visited. For example, if you have 100 pages on your website, but only 25 are visited, you'll only see 25 pages in Thrive Marketing Professional is 25. Remember, this assumes that a user has visited the page at least once after Web Tracking began collecting subscriber data.

Page Summary

Displays all of the pages that were visited as a result of a sent mailing. The following columns are available:

Page - The different page views that were visited as a result of opening the mailing.
Pageviews - The total number of times the page was loaded by a subscriber.
Avg. Duration - The average visit duration (hours/minutes/seconds).
# Users - The number of subscribers who visited the tracked web page. There will be one tally per subscriber (subsequent visits by the same subscriber are not counted).
Mailing - The mailing name.
Title - The <title> tag of the web page that was visited.

Interaction Summary

Displays the Interactions details based on interactions that are setup with Web Tracking. The following columns are available:

Category - The JavaScript function category for the interaction (set with the tracking function).
Action - The JavaScript function for the interaction (set with the tracking function).
Number - A count of the number of times that the interaction was performed on the associated web page.
# Users - The number of unique subscribers who have performed the interaction. There will be one tally per subscriber, even if a subscriber performs an interaction multiple times.
Mailing - The mailing name.

Purchase Summary

NOTE: This tab only displays if "known" users have made purchases within the defined time frame. Why? Web Tracking only tracks users who are "known" in the system. How do users become known? You'll need to send a mailing to your subscribers that contains at least one link to the website that you're tracking. When subscribers click a link to your website, Thrive Marketing Professional will add two parameters to the end of your URL. Those parameters are analyzed by the Web Tracking codes to add cookies into the browser to track all future visits by the subscriber in question.

Displays the Purchase details based on any commercial transactions (purchases, shopping carts, etc.) with Web Tracking. The following columns are available:

SKU - The product number specified by the JavaScript function.
Name - The item name (non-SKU) that was sold.
Purchases - A total count of how many times the item was sold.
# Users - A total count of individual subscribers who bought the item.
Total Amount - The total value brought in by the item’s sales.
Mailing - The name of the mailing.

Subscriber Summary

Displays information about the subscribers who were involved in page visits, interactions, or purchase tracking. The following columns are available:

Email - The subscriber’s email address.
# Pages - How many different pages a subscriber visited.
Total Duration - The total time spent on each page (hours/minutes/seconds).
# Events - The total interactions and purchases performed on the site.
Purchase Amount - The total value spent on purchases from the site accessed by the mailing.
Mailing - The mailing name.
Subscriber ID - The subscriber ID.
Remote ID - The subscriber’s remote database ID.
Engagement Score - The subscriber’s Thrive Marketing Professional engagement score.
Person - The Thrive Marketing Professional persona assigned to this subscriber.
Lead Score - The subscriber’s Thrive Marketing Professional lead score.
Primary Email Client - The most common email program that the subscriber uses to open mailings.

Subscriber Page Detail

This connects each and every page visit that resulted from this mailing to an individualized subscriber email. If there were two separate page visits for the same page, the subscriber will be listed twice (one for each page view). The following columns are available:

Email - The subscriber’s email address.
Page - The web page that was visited.
Duration - The total time spent on each page (hours/minutes/seconds).
Date - The date and time the page was loaded.
Purchase Amount - The total value spent on purchases from the site accessed by the mailing.
Mailing - The mailing name.
Title - The <title> tag of the web page that was visited.
Subscriber ID - The subscriber ID.
Remote ID - The subscriber’s remote database ID.
Engagement Score - The subscriber’s Thrive Marketing Professional engagement score.
Persona - The Thrive Marketing Professional persona assigned to this subscriber.
Lead Score - The subscriber’s Thrive Marketing Professional lead score.
Primary Email Client - The most common email program that the subscriber uses to open mailings.

Subscriber Interaction Detail

This connects an email address to each interaction that is performed (individualized). If a subscriber performs the exact same interaction twice, it will be listed twice on the page. The following columns are available:

Email - The subscriber’s email address.
Action - The action (one of the tracking function parameters) that is specified for the interaction in the JavaScript tracking function.
Value - The JavaScript value for the interaction.
Date - The date and time the page was loaded.
Mailing - The mailing name.
Category - The JavaScript category for the interaction.
Subscriber ID - The subscriber ID.
Remote ID - The subscriber’s remote database ID.
Engagement Score - The subscriber’s Thrive Marketing Professional engagement score.
Persona - The Thrive Marketing Professional persona assigned to this subscriber.
Lead Score - The subscriber’s Thrive Marketing Professional lead score.
Primary Email Client - The most common email program that the subscriber uses to open mailings.

Subscriber Purchase Detail

This connects an email address to each purchase that is performed (individualized). If a subscriber performs the exact same purchase twice, it will be listed twice on the page. The following columns are available:

Email - The subscriber’s email address.
SKU - The product number specified by the JavaScript function.
Name - The item name (non-SKU) that was sold.
Category - The JavaScript category for the purchase tracking function.
Price - The total cost specified by the purchase tracking function.
Quantity - The product quantity.
Total - The total cost of the sale.
Date - The date and time the page was loaded.
Mailing - The mailing name.
Order ID - The order ID.
Subscriber ID - The subscriber ID.
Remote ID - The subscriber’s remote database ID.
Engagement Score - The subscriber’s Thrive Marketing Professional engagement score.
Persona - The Thrive Marketing Professional persona assigned to this subscriber.
Lead Score- The subscriber’s Thrive Marketing Professional lead score.
Primary Email Client - The most common email program that the subscriber uses to open mailings.

Web Tracking Reports