While software updates and deployments can occur at any time, there are specific times we try to target for larger groups of features and fixes to be deployed. These deployments are designed to be invisible and go unnoticed by customers, except where identified as disruptive below.

Weekly releases

• Higher Logic Thrive Community (Thrive Community)
  • Releases generally occur as listed below; site access and functionality are not impacted.
    - Tuesdays or Wednesdays between 5:30 pm and 8:30 pm, Eastern Time (ET)
    - Wednesdays or Thursdays between 9:30 am and 12:30 pm, Australian Eastern Time (AET)
  • Our HUG blog, Higher Logic Community Release Notes, is updated weekly with release details. Click the star icon to FOLLOW the blog and receive real-time updates.
• Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise)
  • Releases generally occur as listed below; site access and functionality are not impacted.
    - Tuesdays or Wednesdays between 1:00 pm and 5:00 pm, Eastern Time (ET)
    - Wednesdays or Thursdays between 5:00 am and 9:00 am, Australian Eastern Time (AET)
  • Our HUG blog, Higher Logic Real Magnet & Informz Release Notes, is updated weekly with release details. Click the star icon to FOLLOW the blog and receive real-time updates.
• Higher Logic Thrive Marketing Professional (Thrive Marketing Professional)
  • Releases generally occur as listed below.
    - Tuesdays or Wednesdays between 1:00 pm and 5:00 pm, Eastern Time (ET)
    - Wednesdays or Thursdays between 5:00 am and 9:00 am, Australian Eastern Time (AET)
  • Maintenance alerts display in the application and all users are locked out of the system for the duration of the deployment, which is generally less than 30 minutes.
  • Our HUG blog, Higher Logic Real Magnet & Informz Release Notes, is updated weekly with release details. Click the star icon to FOLLOW the blog and receive real-time updates.
• Higher Logic Workspace
  • Releases generally occur as listed below; site access and functionality are not impacted.
    - Thursdays between 7:00 pm and 12:00 am, Eastern Time (ET)
    - Fridays between 11:00 am and 2:00 pm, Australian Eastern Time (AET)

Quarterly maintenance

Higher Logic performs regular maintenance across all its products each quarter. This maintenance is essential to our providing stable and secure systems for our customers and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process and to Higher Logic's ISO 27001 compliance and SOC Types 1 and 2 certifications.

To minimize disruption to your Thrive Community and Thrive Marketing products experiences, we've included our maintenance schedules below. Review and share the schedule so that the disruption to your organization and members is minimal.

To minimize the impact of the service disruption:

• Bookmark this page; add appointments with reminders to your calendar
• Alert staff, members, and other affected persons
• Adjust your work schedules and sessions
• Review and update send times of scheduled activities, such as mailings
  (Scheduled activities will automatically resume when the maintenance concludes.)

NOTE: If a "lockout" is deemed necessary to ensure a successful maintenance rollout, notifications will be posted.

2024 maintenance schedule - US & Canada

NOTE: All times are Eastern Time and observe Daylight Saving Time adjustments.

2024 maintenance schedule - Australia

NOTE: All times are Australian Eastern Time (AET) and observe Daylight Saving Time adjustments.