The Predefined Subject Line feature allows Admins or authorized users to create a list of subject lines that can then optionally be selected when composing email messages rather than having to write them by scratch. This helps ensure subject line consistency, saves time for users, and supports brand voice and compliance by limiting available subject lines to pre-approved options.

Permissions

When enabling the feature for your account, an Admin may determine that only certain users should be allowed to use this functionality.

NOTE: If the Enterprise feature is enabled in your account, Predefined Subject Line can be set as a configurable Enterprise asset.

Access predefined subject lines

1. Access the Admin interface.
2. Navigate to Messages > Options > Predefined Subject Line.

Use this page to create, edit, and delete predefined subject lines.

Create a predefined subject line

In the text field, type a subject line and click Go.

• Predefined subject lines can contain and can start with letters, numerals, and special characters.
• The page will refresh and your new predefined subject line will display in the list. Also, the subject line will now be available from the dropdown when users are sending email messages. 

Manage your predefined subject lines

The Manage Subject Line section displays your account's predefined subject lines.

• Predefined subject lines that start with special characters will display first. These will be followed by predefined subject lines that start with a numeral, then standard "A" to "Z" sorting.
• Use the delete and edit options as described below.

Edit a predefined subject line

To update the text of a predefined subject line:

1. Click the pencil icon next to a subject line in the list.
2. On the Edit page, make your changes.
3. Click Submit.

Back on the Subject Line page, a message at the top of the page confirms the edit.

Delete a predefined subject line

You can delete predefined subject lines you no longer use.

1. Click the X next to a subject line in the list.
2. On the Delete page, verify that this is the predefined subject line that you want to delete.
3. Click Submit.

Back on the Subject Line page, a message at the top of the page confirms the deletion.

NOTE: Deleted values might remain available in the "create" field; select and click Submit to re-use.