An @mention is a good way to call attention to another user, while also providing a link to that user's profile. The @mention feature can be used in:
- Announcements
- Blogs
- Comments
- Discussion posts
- Events
- Glossary terms
- Library Entries
- Volunteer Opportunities
NOTE: @mention functionality is compatible with Chrome, Firefox, Edge, IE 11, Safari, and the mobile view of the website. It's also available in the mobile app.
How do mentions work?
- Initiate the @mention by typing "@" and then start typing the user's name. As you type, a list of suggested users will appear.
NOTE: Users who are opted out of the Directory will not appear in the suggestions, and profile privacy settings are respected.
- Select the desired user from the list of suggestions and the @mention will become a hyperlink to the selected user's profile.
What happens after I mention someone?
When a user is @mentioned, they'll receive an email notification letting them know (as long as they can access the associated content). For example, if Eric is reading a thread about community management and thinks his colleague, John Doe, would be interested in participating in the thread, he could @mention John in a discussion reply. John would then receive an email notification that he was mentioned in Eric's discussion post, along with a link to the post so he can easily participate.
These notifications are sent to a user's profile Inbox (from your profile, click My Inbox to access it).
Other users can click John's @mention in the discussion post to view his profile.
NOTE:
1. An @mentioned user can remove the @mention link to their profile by hovering their cursor over the @mention and clicking Remove Reference in the pop-up.
2. If a user is @mentioned within content they don't have access to view, they will not receive an email notification.
Can I enable/disable the feature?
- The @mentions feature is enabled, by default
- Super Admins cannot enable/disable this feature
However, if you'd like @mentions disabled, create a case.
How to update the mentions email template
IMPORTANT: The information in this section is applicable to Super Admins only.
As mentioned above, users receive an email notification when they're @mentioned (as long as they can access the associated content). If needed, Super Admins can customize the @mention email template. To do so:
- In the Admin Toolbar, click Admin.
- Navigate to Email > Email Management > Email Templates.
- Select Comment Notification from the Category menu.
- Click the Edit button associated to the @Mention Notification template and make your desired changes.
How to update the mention hyperlink color
Want to update the @mention hyperlink color to coincide with your organization's color scheme?
- In the Admin Toolbar, click Site Options > Site Setup (right click for a new tab).
- Click the Theme Editor tab.
- Click the Edit button associated to the Theme your Thrive Community site is using.
- On the Color Picker tab, click Misc.
- Scroll down toward the bottom of the page and update the @mentions Link Color and @mentions Hover Color attributes to your desired color.
Integration write-backs
If your community is integrated with a third-party AMS/CRM database, some @mention activities can be written to that database during the standard activity-sync process.
- Navigate to Settings > External Content > Activity Sync in the Admin interface in order to manage writeback activities on the Subscriptions tab.
To learn about the activity-sync process, see Member Activity Sync.