• Review the Nimble Integration Overview to answer general questions about the integration. More information can be found in the Integration Guide.
• The Nimble integration with Higher Logic Thrive Marketing Enterprise (Thrive Marketing Enterprise) will require a Systems Administration user.
  • A standard Salesforce licensed user is required for this integration and the user password is recommended to be set to do not expire. This login can be a standalone login (recommended) or pre-existing. All information related to the integration (tracking, new record creation) will be tied to this user.
• The integration allows for you to connect your Nimble integration with multiple Thrive Marketing Enterprise accounts.
• Ensure that your Thrive Marketing Enterprise product is licensed for an integration. You can do this by confirming with your Implementation Project Manager or creating a case via support.higherlogic.com.

Getting started

1. Complete the Salesforce integration steps:
   1. Install & Configure Salesforce
2. Create the Salesforce user for Higher Logic:
   1. Email address: integration@higherlogic.com
   2. Permissions: System Administrator
   3. Reset Password Rules: Set to never expire
3. Supply the following credentials to your implementation Project Manager or Support representative:
   1. Salesforce/Nimble Username
4. After your integration has been enabled you can update the Integration Settings and enter the password.

Post-configuration

When the integration is completed:

1. Review the integration documentation and learning materials.
2. Create an upload job
   In general, this upload job can be a master sync. The details for this Report could be one of your largest from Salesforce or it could be a new report that looks for anyone with an email address.
3. Enable tracking
   Initially, the tracking information will sync for the last two weeks. We recommend that you select all tracking activities; this can be disabled later.

Advanced testing

If you would like to complete additional testing, notify the Implementation Project Manager or the Support Representative assisting and they can walk provide options.

Frequently asked questions

Why are there multiple opens in my recipient's activity history?

Thrive Marketing Enterprise reports back gross opens

Why are there multiple links in my recipient's activity history?

Thrive Marketing Enterprise reports back gross links

Why is there an error when I attempt upload a report?

Your report must contain the ID or Account ID

When I select Upload Jobs it says that the API may be down, why?

Update the credentials for the Nimble AMS integration as described in Updating Integration Details.

Why is there no tracking data updating to my Nimble AMS?

Did you select tracking data?  Login to Thrive Marketing Enterprise and walk through the below:

1. Select Settings
2. Select Integrations
3. Select Nimble AMS Management
4. Select Manage Tracking
5. Select the Tracking items to sync to Nimble AMS

Why is this individual record missing tracking information?

Ensure that individual is assigned a Person Account ID.  If the individual was uploaded outside of the Real Magnet Scheduler you must ensure that it also has its Person Account ID mapped to the Custom Member ID.  This is how the Nimble AMS platform identifies that individual in its database.  If an individual is missing this information, no tracking information will push back for that recipient to Nimble AMS.

What happens if the tracking data portion is cancelled mid-stream?

Thrive Marketing Enterprise logs the failure and re-attempts to send the data through to Nimble AMS.