As an Administrator, you can perform a number of actions to manage the questions that users post to your community discussions, and the answers to those users' questions. These management tools ensure that you can control the content that is posted in a community.

Edit questions and answers

Questions and answers can be edited by:

• the person who posted the question or answer and
• Admin users.

To edit a question or an answer:

1. Navigate to the post that you want to edit.
2. Click its ellipsis icon (...) and select Edit.

The Content Editor displays directly on the page.

3. Make the necessary changes and click Send (or click Cancel to close the editor without saving).

The edited text now displays as the question (or answer) text; review it before navigating away from the page.

Hide Edited By

If the Hide Edited By setting for the widget is set to No (the default), the edit details (user name, date, and time) now display below those of the original poster, as shown.

If Hide Edited By is subsequently set to Yes, these details continue to display because the edit occurred before the setting was toggled off.

Moderate questions and answers

If more control is desired over the content being posted to a community, Community and Super Admins can set a community to Full Moderation to have all new questions and answers placed in a queue requiring admin approval before it's viewable by others.

See How to Moderate Discussions to learn more about moderation and how to enable it.

Alternatively, rather than having all new content automatically sent to the queue for approval, you can also set the community to Self Moderation; this surfaces the Mark as Inappropriate option for each question or answer, available in its ellipsis (...) menu.

This option is available to all members, both admins and non-admins alike, enabling everyone to help moderate a community's content. Upon selecting it, the content is sent to the moderation queue where an admin can decide whether to approve the moderation request to keep it in moderation or reject it to add it back to the discussion.

Close & re-open question threads

Super Admins, Community Admins, and Community Moderators can close and re-open question threads. When a thread is closed, it is still visible to users, but they cannot add an answer.

The Show Close Thread Option parameter is not enabled by default, so you have to enable it on the View Contributions widget for Q&A, as shown.

When the feature is toggled on, admins will see a Close Thread option in each question's ellipsis (...) menu. If selected:

• The question thread will not accept new answers;
• A message displays, indicating that the thread has been closed by an admin;
• The thread displays a lock icon next to the star ("you are following") icon on the community's Threads tab;
• The question thread and it's pre-Close answers remain visible; and
• The ellipsis menu option is now Re-open Thread, as shown below.

NOTE: If a closed thread is re-opened, the answer functionality is fully restored.

Delete questions and answers

While every question and every answer can be deleted, a question can be deleted only if it does not have any answers/replies. This means that, in order to delete a question, you must first delete all of its answers/replies.

To illustrate this, in the image below, the question cannot be deleted because it has two answers. In fact, the Delete option is not even presented.

After the answer posts (Florida! and Arizona!) are deleted, the question can be deleted.

• To do so, select Delete in the ellipsis (...) menu, followed by Delete in the confirmation pop-up.

Filter Questions

For communities with multiple thread types (general discussion and question), you can filter to a specific type using the menu above the list.

With Questions selected, an additional filter menu appears enabling you to filter questions with the following criteria:

• All Questions
• Questions with Best Answer
• Question with Answers
• Questions without Answers

Use these filters to quickly find, for example, all the questions in your community that need to be answered.

Mark Best Answer

When someone asks a question, there's generally a reply that offers the best answer. To promote this content, Super Admins, Community Admins, Community Moderators, and the thread's original poster can mark one of the answers as being the best answer.

NOTE: Only one answer can be flagged as the best answer.

To mark an answer as "best":

1. Navigate to the post.
2. Click its ellipsis icon (...) and select Mark As Best Answer.

The answer that is marked as "best" now displays a visual indicator so that other users know.

• If there are multiple answers, the "best answer" is automatically pinned to the top of the list of answers.
• The Jump to Best Answer link displays at the top of the page for easy access. This is helpful for questions with a lot of text.

NOTE: You can clear a best answer by selecting Unmark Best Answer from the menu.

Reindex content

Higher Logic gives Admins the ability to "reindex" much of your community content, including Questions and Answers.

• Reindexing is simply "refreshing" the content, similar to reloading a page in a web browser.

To learn about reindexing content in your community (e.g., who site can reindex content; which content can be reindexed), see Reindex Content Items.

Dedicated widget

The Q&A thread has a dedicated widget, the Latest Q&A widget. This widget:

• provides easy access to the most recent Q&A posts and
• can be configured to display on a site or a community home page.

See Best-practice Feed widgets in Widgets - Vehicles for Dynamic Content for more information.

Related articles

• Discussions and Q&A (Threads) Reports