The Higher Logic Admin interfaces feature a Resource Center that has several modules that serve as an access point to a variety of helpful content and links. Let's look at how to access Resource Center and then dive into its modules.
Resource Center basics
Resource Center is both product-specific and admin-specific. This means that when you're logged in to the Admin interface, Resource Center knows who you are and which product you're managing—and serves up content based on these factors.
- The Product Updates and Quickstart Guides modules present content to you that is specific to your product only. You won't get updates about other Higher Logic products!
- The Knowledge Base module only presents content that is relevant to your product.
NOTE: If you have a "joint tenant" (a Community product and a Marketing product), knowledge base modules for both products will be presented.
Resource Center is dynamic in that content will be added and removed so that it remains as "fresh" as possible.
TIP: This is largely applicable to the Quickstart Guides and Product Updates modules. The links in the Virtual Events module, for example, will seldom change, but the information on the pages that are linked might change.
NOTE: If you have a "joint tenant" (a Community product and a Marketing product), content for both products will be presented.
Access Resource Center
When you are in any Higher Logic admin interface, Resource Center is loaded and waiting.
To open Resource Center:
- Click the icon in the upper right of any Admin page.
Resource Center opens in the upper right of the page.
NOTE: Resource Center is anchored in the upper right; it cannot be repositioned. To see more of the admin page, click the X or the icon to hide Resource Center.
Resource Center also uses your login to let you know when there's new, unviewed content.
The icon displays a new-content bubble with a cumulative count of new content items.
Any modules that have new content also display their own module-specific new-content bubble.
- As you access each of these modules, the cumulative count decreases and each module-specific bubble disappears.
- After you've accessed all of the modules with new content, the cumulative count bubble disappears.
When we add content to Resource Center, the new-content bubbles once again display to let you know that there's fresh content for you.
Resource Center is essentially a hub through which you can access a variety of information that is relevant to your Higher Logic experience. Resource Center hosts a collection of modules, each of which presents information in a unique way.
For example, you could learn how to manage Users by:
- reading articles via the Knowledge Base module, or
- doing a self-guided "how-to" tour in Quickstart Guides, or
- doing both!
How you chose to consume the information is up to you.
TIP: We recommend that you make the most of the Quickstart Guides, Product Updates, and Knowledge Base modules. This trio will be the most useful, and we encourage you to familiarize yourself with them and be sure to access them when new content is indicated.
This module features in-product, click-thru "guides" of an area, page, new feature, or task. Click through the steps at your own pace.
NOTE: If you close or dismiss a guide without completing it, your progress is indicated below the guide (note the "Step 4 of 14" under Engagement Benchmark Score), but you will restart the guide at step 1.
Resource Center also displays a progress bar of your total completion percent at the bottom of the module. This progress bar accounts for all guides that are available to you.
This module is where we inform you of new features and other product changes.
The module might have multiple entries, but each will have:
This module hosts our knowledge base content. The module:
When an article displays, click the external link icon to open a new tab and view the full article in the knowledge base.
|Community & Education|
This module provides easy access to two important learning resources:
This is our Higher Logic Users Group, a community built for you. It's a thriving marketplace of questions, discussions, product announcements, and more, as well as a portal to our other education and training offerings.
Higher Logic Academy
Higher Logic Academy is a growing collection of free courses that make it easy for you to learn more about your product.
We are dedicated to your ongoing learning and education, and offer the following learning methods:
This module is your gateway to two of our live, virtual learning events:
This module is a portal to several helpful technical resources:
In addition to Resource Center, don't forget to also check out and use our in-app Help.
NOTE: The in-app Help content is distinct from Resource Center, but like Resource Center, it is specific to the page you're on.
To access in-app Help:
- Click the question mark (?) icon in the upper right of any Admin page.
The in-app Help panel expands on the right side of the page.
- is specific to the current page,
- has Learn more... links to knowledge base articles,
- describes the tasks that you can perform on the page, and
- has a scroll bar if there is additional Help content.
Click the X or the question mark (?) icon to close the Help panel.