The Higher Logic Admin interfaces have two on-page features that make it easier for you to:

get page-specific help,
watch task-based instructional videos,
access HUG activities, and
stay up to date on product changes.

These two integrated features are:

Resource Center - a dropdown component that has several modules that serve as an access point to a variety of helpful content and links.
In-app Help - which appears as a fly-in panel that has:
- "how-to" content that is specific to the current page so that you can get help without leaving the page and
- links to relevant knowledge base articles if you want to learn more.

Resource Center basics

Resource Center is both product-specific and admin-specific. This means that when you're logged in to the Admin interface, Resource Center knows who you are and which product you're managing—and serves up content based on these factors.

For example:

The Product Updates and Quickstart Guides modules present content to you that is specific to your product only. You won't get updates about other Higher Logic products!
The Knowledge Base module only presents content that is relevant to your product.

NOTE: If you have a "joint tenant" (a Community product and a Marketing product), knowledge base modules for both products will be presented.

Access Resource Center

When you are in any Higher Logic Admin interface, Resource Center is loaded and waiting.

To open Resource Center:

Click the icon in the upper right of any Admin page.

Resource Center opens in the upper right of the page.

NOTE: Resource Center is anchored in the upper right; it cannot be repositioned. To see more of the Admin page, click the X or the icon to hide Resource Center.

New-content bubble

Resource Center also uses your login to let you know when there's new, unviewed content.

The icon displays a new-content bubble with a cumulative count of new content items.

Any modules that have new content also display their own module-specific new-content bubble.

As you access each of these modules, the cumulative count decreases and each module-specific bubble disappears.
After you've accessed all of the modules with new content, the cumulative count bubble disappears.

When we add content to Resource Center, the new-content bubbles once again display to let you know that there's fresh content for you.

Modules

Resource Center is essentially a hub through which you can access a variety of information that is relevant to your Higher Logic experience. Resource Center hosts a collection of modules, each of which presents information in a unique way.

For example, you could learn how to manage Users by:

reading articles via the Knowledge Base module, or
doing a self-guided "how-to" tour in Quickstart Guides, or
doing both!

How you chose to consume the information is up to you.

TIP: We recommend that you make the most of the Quickstart Guides and Knowledge Base modules. These two can be especially useful, and we encourage you to familiarize yourself with them.

Module	Description
Quickstart Guides
	This module features in-product, click-thru "guides" of an area, page, new feature, or task. Click through the steps at your own pace. NOTE: If you close or dismiss a guide without completing it, your progress is indicated below the guide (note the "Step 4 of 14" under Engagement Benchmark Score), but you will restart the guide at step 1. Resource Center also displays a progress bar of your total completion percent at the bottom of the module. This progress bar accounts for all guides that are available to you.
Product Updates
	This module provides easy access to our two Release Notes blogs. The Release Notes blogs are updated weekly (typically, the day before the code release) and they provide information about the changes to Thrive Community, Marketing Professional (Informz), and Marketing Enterprise (Real Magnet). NOTE: By design, the Release Notes blogs focus on changes that are apparent in the user and Admin experiences; they do not include "back-end" changes and updates.
Knowledge Base
	This module hosts our knowledge base content. The module: is Admin-page dependent, so it serves up content that is specific to the current page; has a Search function that loads results based on your search criteria; and loads full articles for on-the-spot learning. When an article displays, you can click the external link icon to view the full article in a new tab.
Community & Education
	This module provides easy access to two important learning resources: HUG This is our Higher Logic Users Group, a community built for you. It's a thriving marketplace of questions, discussions, product announcements, and more, as well as a portal to our other education and training offerings. Higher Logic Academy Higher Logic Academy is a growing collection of free courses that make it easy for you to learn more about your product. We are dedicated to your ongoing learning and education, and offer the following learning methods: Virtual instructor-led training Custom private training On-demand E-learning videos Webinars
Virtual Events
	This module is your gateway to two of our live, virtual learning events: HUG Connect - Your opportunity to join facilitated, interactive peer-to-peer sessions to learn and share with your peers (and us). Live Academy training - Your direct link to our virtual, instructor-led training calendar, where you can choose which topics you'd like to dive into, right from our training experts.
Technical Support
	This module is a portal to several helpful technical resources: Known Issues - These are issues that may be experienced by multiple customers. We've highlighted them to assure you that we're aware of them and are working to resolve them, and/or provide workarounds to prevent disruption to your day-to-day workflow. Create a Case - If all else fails, use this link to create a case with our Support team. View your Cases - If you've submitted one or more Cases, click this to view them and their current status. Check Product Status - Use this link to view the up-to-the-minute operational status of our products. In addition, you can view the calendar for our upcoming scheduled maintenance. Email Customer Support - Direct links to email each of our product-specific Support teams.