The Admin Dashboard ("the Dashboard") is the default "landing page" when Super Admins access the Admin interface. It displays charts that provide various metrics so that you can quickly get a graphical overview of your community activity and engagement.

NOTE: The charts on the Dashboard are "snapshots" of your community activity. To get the most accurate information and a more complete picture, run the various Admin reports and Community Reports.

TIP: As you work in the Admin interface, you can easily return to the Dashboard by clicking the Higher Logic logo that's in the top banner of all Admin interface pages.

The Dashboard is customizable, so you can select which charts to display and you can pin your favorite ones to the top of the Dashboard for quick access to the metrics that are most important to you.

NOTE: When you customize the Dashboard, your selections become associated to your unique login and are applied whenever you access the Admin interface. Your settings do not affect other admins' settings and vice versa.

Dashboard overview

There are three areas of the Dashboard that you will work with:

Dashboard tabs - Click a tab to access the Community, Benchmark, Discussions, Users, Events, and Marketing charts. These charts are discussed in detail in this article.
Dashboard selector and filter - In the upper right, click:

The Manage Charts icon to open the chart selector (refer to Select your charts) and
The Filter icon to specify a "default" date range that will be applied to all Dashboard charts (refer to Understand & apply filters to your charts).

Charts display area - The charts that display depend on which tab you've selected to view. Pinned charts display above all others (refer to Pin your charts).

Select and pin charts

When you click the Manage Charts icon, the Manage Dashboard Charts dialog opens.

Click a category to reveal its list of associated charts.
By default, all charts are selected to display.

Manage which charts display as described below in Select your charts.
You can also "pin" your charts as described below in Pin your charts.

Be sure to save your changes.

TIP: As you select/unselect charts, the charts counts update to reflect your selections.

Select your charts

You can choose which charts display on the Dashboard.

NOTE: These choices are unique to your login.

Show - Click the eye icon next to a chart to show the chart. A green eye icon indicates the chart will show.
Hide - Click a green eye icon to hide the chart; the icon is now black.

EXAMPLE: If you do not select any charts for a category, the category's tab will not display. In the image below, the Discussions tab is not displaying because none of its chart are selected.

Pin your charts

You can "pin" charts so that they always display at the top of the Dashboard, irrespective of which tab is selected. You can pin charts from different categories.

NOTE: These choices are unique to your login.

Pin - Click the pin icon next to a chart to place that chart at the top of the Dashboard. An orange pin icon indicates the chart is pinned.
Unpin - Click an orange pin icon to unpin the chart and return it to its category tab; the icon is now black.

Pinned charts example

In the image below, you can see:

pinned charts display above the tabs,
a mix of Community and Users pinned charts, and
the pinned Community chart (Most Liked Content) no longer displays with the other Community charts.

Understand & apply filters to your charts

The data that displays in the Dashboard charts can be managed by two filters. One of the filters, the "global filter," gets applied to all charts; the other filter is chart-specific.

By default, all charts display data for the past 90 days (i.e., yesterday and the 89 days that preceded it). This is not affected by the amount of activity in your communities.

TIP: Check out Dashboard date picker, below, for a date-picking tip.

Filter duration

Any filtering you apply remains in effect until you:

Log out of the current session; chart data then resets to the "past 90 days,"
Manually change it by applying different filtering (fresh filtering will always supersede any existing filtering), or
Manually remove it via the Clear Filter option (individual chart filters only).

Global filter

You can use the global filter to easily apply a date range -- other than the "past 90 days" default -- simultaneously to all your Dashboard charts.

Click the Filter icon in the upper right of the Dashboard to open the global filter option.

When using this filter, consider:

The date range that you set will be applied to only those charts that have a filter option.
The filter's date range is valid for the current log-in session only; chart data will reset to the "past 90 days" default upon log out.
The date range that you set is not preserved in the global filter; it resets to the "past 90 days" default.
You can set the global filter so that the date range is applied to all charts, but you can then manage individual charts with the chart-specific filters and "Clear Filter" options.
The global filter will supersede any chart-specific filters that were applied before it.
If the global filter is applied, all chart-specific filter icons display as orange to indicate that the chart data is filtered. The global filter icon never changes color.

TIP: You cannot "undo" a global filter. If you want to reset the charts to the "past 90 days," open the Global Filters dialog, check the Date box (the default date range displays), and click Apply.

Chart filters

Many of the charts have a dedicated filter that you can configure in order to see metrics other than the "past 90 days" default or what the global filter is displaying.

Click a chart-specific Filter icon in the upper right of the chart.

When using this filter, consider:

The filter's date range is valid for the current log-in session only; chart data will reset to the "past 90 days" default upon log out.
The chart-specific filter will supersede any global filter that was applied before it.
If a chart-specific filter is applied, the chart's filter icon displays as orange to indicate that the chart data is filtered (as shown below).

TIP: The filtering of the Left Community and Joined Community charts of the Community category includes a Community dropdown from which you can select one or more communities to filter.

Dashboard charts

The charts that display on the Dashboard tabs depend on:

which tab is selected (indicated by an orange bar),
which charts have been selected to display, and
whether a chart has been pinned.

Notes

All of the charts on these tabs display data that are based on the default "past 90 days" date range unless an override date range is applied via a filter (as described in Understand & apply filters to your charts).
When viewing bar charts and line charts you can hover on points on the charts for detailed information, such as user counts and dates.

Community tab charts

The Community tab charts report on the activities of community members.

Chart	Description
Most Liked Content	A listing of the most popular content across all of your communities and the number of likes each has received.
Community Membership	A per-community breakdown of the number of members in each community.
Left Community	A per-community breakdown of the number of members who left each community and on which dates.
Joined Community	A per-community breakdown of the number of members who joined each community and on which dates.

See the Community Management section of our knowledge base to learn about managing a community.

Benchmark tab charts

The Benchmark tab presents your Engagement Benchmark Score (EBS) metrics. Review the sections to learn how your EBS is calculated and how you can improve your score.

Chart	Description
Engagement Benchmark Score	Your community's overall engagement score. Your Activity, Value, and Reach scores make up this "overall" score, your EBS.
Activity	The foremost metric in your EBS; this is based on the number of items created by users in the community.
Value	This measures community engagement based on activities such as comments, replies, views, and registrations. It is a good indicator of the relevance of your community's content.
Reach	This measures the ratio of user activity as compared to the available audience (i.e., active member/user accounts).

See Engagement Benchmark Score to learn more about these metrics.

Discussions tab charts

The Discussions tab charts report on Discussion threads activity in your community.

Chart	Description
Threads with the most replies	A listing of the "most replied to" Discussion threads in your communities and the number of replies each thread has received.
First Time Posters	The number of users who posted to a Discussion thread for the first time.
New Threads Over Time	The number of new Discussion threads and the dates of the new posts.
Unanswered Threads	The number of Discussion threads that have not received any replies.
Discussion Replies Per Day	The number of Discussion thread replies and the dates of the replies.

See the Discussions section of our knowledge base to learn about managing your community discussion threads.

Users tab charts

The Users tab charts report on user activity in your community.

Chart	Description
Unique Logins	The number of unique logins and the dates of those logins. NOTE: Unique Logins counts 1 for each user who logs in, irrespective of how many times a user logs in. EXAMPLE: If Weston logged in five times during the specified date range, the count is 1.
Total Logins	The total number of logins and the dates of those logins. NOTE: Total Logins counts every log in for every user. EXAMPLE: If Weston logged in five times during the specified date range, the count is 5.
First Time Logins	The number of users who logged in for the first time.
Agreed to Terms	The number of users who have agreed to the community's Terms and Conditions.
Active Users	The number of users who have logged in within the past 120 days and/or have an active subscription (i.e., account).
New Users	The number of new users to the community and the dates on which they joined.

See the User Management section of our knowledge base to learn about managing the Users in your community.

Events tab chart

This tab has one chart, Most Event Registrants. This lists the Events that had the most registrants across all of your communities and the number of registrations each Event had.

See the Event Manager section of our knowledge base to learn about managing community Events.

Marketing tab charts

The Marketing tab and its associated charts display only if you also have one of our Higher Logic Thrive Marketing products:

Higher Logic Thrive Marketing Professional
or Higher Logic Thrive Marketing Enterprise.

The tab offers the convenience of being able to view marketing metrics from your Thrive Marketing product account while in your Thrive Community account. The charts and metrics that display are the same as what displays on your Thrive Marketing product's Dashboard.

NOTE: Even though this data is being "imported" from your Thrive Marketing product account, the filtering that is described in Understand & apply filters to your charts is applicable to these charts as well.

Dashboard date picker

The date picker in all Higher Logic Dashboards has a convenient way of navigating to historical dates.

When you click the calendar icon, the calendar from the current month displays.

click the center bar of the dropdown to see a list of months;
click the center bar again to see a list of years;
click the center bar again to see a list of decades.

Thrive Community Admin Dashboard