You can choose whether Admin approval is required for new User accounts. Typically, this feature is enabled by Higher Logic staff during your account implementation.
NOTE: If the account-approval feature wasn't enabled in your account during implementation, you can create a case with our Customer Support Team and request they enable it for you.
IMPORTANT: Higher Logic recommends requiring new-account approval in order to prevent spam.
Affects of having account approval enabled
There are two obvious differences in your account when account approval is enabled.
- New User accounts aren't automatic; they enter the system as "requests" and require Super Admin approval.
- The Pending Approval and Rejected lists are now included in the Users dropdown.
This article describes how to access and approve (or reject) new account requests.
Approve account requests
When someone signs up for an account on your Higher Logic site, their request is queued in the Pending Approval list. Super Admins must manage (i.e., approve or reject) all new account requests from this list.
TIP: Super Admins are not notified of new account requests; therefore, Higher Logic recommends that they periodically visit the list to manage requests as soon as possible.
To approve account requests:
- In the Admin Toolbar, click Admin.
- Navigate to Users > List. You are on the Users: Enabled list page.
- Click the down arrow to the right of the page title and select Pending Approval. The list displays all new account requests.
- Select an account request and click Approve.
The User record now displays (and can be managed) on the Users: Enabled list.
Other management options
In addition to approving account requests, Super Admins can click:
- Reject to deny the request for an account on your site.
TIP: If you reject an account request, the record is moved to the Users: Rejected list page and can be managed there.
- Resend Verification to require User validation, as described in Resend Verification Email to Pending Users.
- Remove Request to remove the account request without taking any action.
Request to Join communities
It's important to note that the account approval functionality that is described in this article is a "global account setting" that is applicable to your entire site.
In contrast, any individual community within your site can be configured as a Request to Join community, in which Community Admins and Super Admins can enforce the request-approval process, but on the community level.
To learn how to create and manage these communities, see Request to Join Communities.