The security of your data is paramount to Higher Logic, so we encourage you to contact our Support team in the event of a security-related issue.
Security issues
Security-related issues fall into three categories.
- Vulnerabilities/Bug Reporting - A security-related vulnerability or bug that could put your data at risk.
- Security Documents Request - Documentation from Higher Logic, such as our Security & Privacy datasheet, SOC 2 Type 2, ISO 27001, etc. can be be requested through our Support team.
- Security Events/Incidents - Events where the security and/or privacy of your data might be compromised are of the utmost priority. This type of event can take many forms, including:
- Suspicious logins or activity on the account
- Configuration settings changed without authorization
- Known compromise of a user account that has resulted in unauthorized access or data loss
To find out more about our Incident Response process, visit the Higher Logic Trust Center and, under Topics and common questions, click MSA and DPAs.
Steps to create a case
If you have encountered a security-related issue as outlined above, follow the steps below to create a case with our Support team.
- Access our HUG community.
- Log in (or create an account, if needed).
- Click Support > View/Create Cases. This takes you to your My Cases page in our Support Center.
- Click the Create a Case button at the upper right.
- Choose the corresponding Product.
- Click the Area of Inquiry dropdown and select Security, followed by the category that best suits your issue. These three categories are described in Security issues, above.
- Fill out and submit the required form to create a case.
A member of our Support team will contact you for more information after initial discovery.