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Support

Articles in this section

  • Support Resources
  • Maintenance and Release Schedule: 2021
  • Known Issue Descriptions & Targets for Resolution
  • Product Resources
  • How to create a case in Support Center
  • Customer Support Severity Levels
  • Manage Your Cases
  • Product Life Cycle and Support Assurance Plan
  • Higher Logic Support SLAs
  • Higher Logic Core Support
  • What to do if your site is inaccessible
  • How to find product documentation
  • How to check product status
  • Higher Logic Observed Holidays
  • IP Address Validation (Communications Professional)
  • IP Address Validation (Communications Enterprise)
  • Higher Logic Glossary
  • PLC - Early Adopter Stage Products
  • PLC - Active Stage Products
  • PLC - Maintenance Stage Products
  • PLC - Sustaining Stage Products
  • PLC - Sunset Stage Products

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