This article...
- Explains that AI Suggested Tags helps identify relevant Formal tags from community content, streamlining tag management for admins.
- Details how the AI scans threads and library entries to suggest tags, which admins can accept or reject.
- Describes the process for enabling the feature and receiving tag suggestions via the Admin interface.
- Discusses how admins review, accept, or reject tags in bulk and manage suggested tags.
- Outlines the available columns shown for each tag suggestion, including AI confidence rating and acceptance status.
IMPORTANT: This feature is currently in beta. During this time, the user experience is actively in development and subject to change.
As you test this feature, your feedback is welcome. Send your thoughts and suggestions to uxfeedback@higherlogic.com.
In many ways, tags are like behind-the-scenes organizers, helping to categorize your community's content and make it easier to find. For example, if 15 users tag their content with #2025conference, all 15 pieces of content can be viewed simply by clicking the tag. This helps your users easily locate content they find interesting, keeping engagement levels high.
This means that taking the time to properly plan and create your organization's formal tagging taxonomy, and continue to manage it over time, is a critical step in the community-management journey.
It is assumed you understand what tags are, the different types, and how they work. If not, check out our Tags article to learn more.
You know your community's goals and users best, so you're in the perfect position to manage your community's tags. However, this can be a time-consuming task, so Higher Logic provides an AI-powered feature called AI Suggested Tags to simplify the process by suggesting Formal tags based on your user-generated community content.
IMPORTANT: It remains up to you to accept the AI suggestions; meaning, you're still in control of your community's tagging taxonomy.
How does this feature work?
The AI Suggested Tags feature functions as a community assistant by doing much of the legwork for you:
- When enabled, it scans every thread and library entry in your community, looking for commonalities, repetition, and keywords.
- Based on the scan's results, it offers a list of tags for you to review.
- All you have to do is review the tags and then accept or reject them, based on what's appropriate for your community.
- Accepted tags automatically become Formal tags; rejected tags remain in the list but are grayed out and can no longer be interacted with. Rejected tags will never be suggested again.
Enable the feature & run the scan
Super Admins can enable this feature from the Admin interface. When it is toggled on, the system will automatically perform the scan to generate its Tag suggestions. Let's walk through the process.
- Access the Admin Interface.
- Navigate to AI Features > AI Features Opt-In.
- In the AI Formal Tag Suggestions area, click the toggle at the top right to enable the feature.
The scan automatically begins. When it's complete, you will be sent an email letting you know your Tag suggestions are ready to review. Refer to the Manage your suggested tags section below for the next step.
Manage your suggested tags
When the scan is complete, Super Admins can view the Tag suggestions on the AI Formal Tag Suggestions page, via the ready for review link in the box.
- You can access this page in future by navigating Settings > Tags and Mentions > AI Suggestions.
On the page, the AI tag suggestions are listed where Super Admins can accept or reject tags, individually or in bulk.
Accept & reject tags
To select tags, check their boxes on the left side of the list. A panel expands on the right showing how many tags you have selected.
TIP: You can bulk-select all tags on the current page via the checkbox above the list. You can also use the "Shift" (the "modifier" key on a Mac) and "Ctrl" keys to multi-select consecutive and non-consecutive tags.
- Click Accept to have these tags automatically become Formal tags and be added to the Tag Group, Other. Moving forward, you can manage these tags on the Settings > Tags and Mentions > AI Suggestions page.
- Click Reject to remove these tags from the list; in addition, they will never be suggested again if another scan is run.
Understand list columns
The AI Formal Tag Suggestions page displays several columns by default.
- Click the columns count below the list to show and hide columns in the current view.
The available columns are:
- Formal Tag Suggestion - the AI-suggested tags based on your scanned community content.
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User-Created Tag Exists - indicates whether a user-created tag already exists. Knowing a user has already created a tag helps Admins understand the tag is likely relevant to their community and may also be a good candidate for a Formal tag.
- Suggestion Count - the number of times the AI suggested the tag during the scan. This column is hidden, by default.
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AI Rating - this is a direct reflection of the Suggestion Count, and expresses how confident the system is that a tag is relevant. Options are: Highest, High, Medium. For example, if three tags have a Suggestion Count of 8, 4, and 1, the AI Rating for them would likely be Highest, High, and Medium, respectively.
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Status - Shows whether a tag has been accepted or rejected.
Browse multiple pages
If your community has a lot of user-generated content, the scan will likely produce dozens of tag suggestions, resulting in multiple pages for you to review.
- The number of total entries (tags) is shown at the bottom left.
- The default amount of tags displayed per page is 25. Click the dropdown to change this to 15, 25, 50, or 100.
- On the right side, use the page selector to jump to specific pages.
Tag search
Use the available search to quickly find a specific tag or groups of similar tags.
- Click the magnifying glass icon to expand the search field.
- Enter your partial or full search input. After a brief pause, the system will automatically return applicable results.
- To remove your search query and once again view the full list, delete your query or click the X.