Higher Logic's Moderation feature gives Community and Super Admins the ability to make sure that new user-created content is reviewed and approved before it is made public on any of their site's communities. This feature is often used in public communities to ensure that content is properly vetted prior to being made available.

Community and Super Admins can enable moderation for the following types of user-created content:

Discussion posts (including Questions and Answers)
Library Entries
Blog posts
Ideation posts

What is the site moderation queue?

While each community has its own moderation queue, which can be managed by its Community Admins (and Super Admins), the site queue is global and available only to Super Admins, allowing them to quickly manage ALL of the moderated content across their Higher Logic site from one place.

Access the Moderation Queue

To access your site's list of moderated content:

In the Admin Toolbar, click Admin.

Navigate to Community > Moderation > Queue.

The page lists all user-created content across all your communities that has to be approved in order to be available.

TIP: Click the ? icon in the upper right to open the on-page Help.

Manage moderated content

Content that is "in moderation" won't be visible in the associated community until it's approved.

Manage pending content

Select an item and click:

Approve to approve it. Approved content is made live in the community where it was submitted.
Reject to reject it. Rejected content is moved to the Rejected list. When rejecting an item, you must provide a reason and decide whether to send the associated user an email message letting them know. Rejected content can be approved in the future from the Rejected list.

More > Edit to edit the content in a new browser tab before approving it.
More > View Moderation History to see when the content was sent to moderation and who applied the moderation and why. This option is exclusive to Self Moderation content.

View rejected content

Click the down arrow to the right of the page title and select Rejected.

Select an item to see the rejection details in the Preview Panel.

Optionally, click Approve above the list to approve the content. The content is made live in the community where it was submitted.

Reject in bulk

If you're receiving a lot of spam content in moderation, you can reject items in bulk to clear out your queue as efficiently as possible.

NOTE: Unlike when rejecting a single piece of content, you cannot send rejection notifications when rejecting in bulk. This method is primarily used to bulk-reject spam content from bots or other malicious actors.

When rejecting content from your legitimate members, consider rejecting a single item at a time and sending a notification to them as a courtesy; this helps them understand why their content was rejected and gives them an opportunity to resolve the issue and post the content again. Remember, you can approve rejected content from the Rejected list.

In the Admin Toolbar, click Admin.

Navigate to Community > Moderation > Queue.

Check all the boxes associated to the content you want to reject.
Click the Reject button at the top right, above the list.
Provide a reason for the rejection in the confirmation popup, followed by Reject.

TIP: Below the list, check which columns you have enabled. If your community is heavily moderated, we recommend enabling all of them to make it easier to discern spam content.

List column headings

Each column on this page is described below:

Type - Indicates the content type. For example, a Library entry is a Document and an Idea is a Concept.
Name - Displays the subject of the content. The titles are hyperlinked for easy access to the content.
Created By - The name of the user who created the content.
Created - The date and time when the content was created.
Community - The community the content will publish to if approved.
Moderation Type - The type of moderation that applies to this content. Types are:
Full Moderation - The community in which the content was created is set to Full Moderation.
Self Moderation - A user in the community has flagged the content, resulting in it being added to the Moderation Queue.
Moderated User - The user who created the content is being individually moderated; all of their contributions require Admin approval before being made available.

Manage individual contributions

NOTE: This option does not apply to Ideation content.

In addition to managing moderation at the site and community levels, individual user contributions can be managed in your community, without having to access the Admin interface.

Act on content in moderation - Admins can view, approve, edit, and reject single user-created contributions right in the content's listing in the community. An example of a moderated discussion post is shown below.

Send content to moderation - If a community is set to Self Moderation, content is not automatically sent to moderation. However, this Moderation setting introduces the Mark as Inappropriate option which any user can click to send that individual contribution to moderation.

NOTE: This option is a stand-alone button in blog articles, but is in a dropdown list in discussion posts and library entries (as shown below).

Learn how to manage first-time contributors, moderation notifications, and other moderation settings in Moderation Notifications & Settings.
Learn how to use the Watch Words feature to create a list of words to be moderated or automatically replaced in Moderation Watch Words.

Manage Your Site's Moderation Queue